Professional Summary

Results-driven Project Manager with over 7 years of experience leading Agile software projects, integrating complex systems, and delivering innovative solutions across SaaS, AI, E-commerce and digital transformation domains. Proven expertise in managing cross-functional teams and customer-focused projects that optimize workflows and reduce delivery timelines by 40%. Skilled in identifying customer requirements, maintaining budgets, and applying governance frameworks to ensure seamless delivery in fast-paced, scalable environments. Certified PMP® and PSM™, offering hands-on mastery of project management tools such as Jira and Confluence.

Core Competencies

Software Project Management (Agile, Hybrid, Waterfall)
System Integration & Product Delivery across SaaS Ecosystems
Stakeholder Engagement & Cross-Functional Coordination
Governance Frameworks for Success Metrics Tracking
Risk Management, SLA/SLO Alignment & Issue Resolution
Strategic Budgeting & Financial Tracking for Customer Projects
BI and Analytics Delivery for Decision Support

Experience

Technical Project Manager @ Zero Gravity Technology, Abu Dhabi, UAE - 0 3 / 2 0 2 0 - P re s e n t

Spearheaded end-to-end delivery of multiple large-scale digital transformation and SaaS projects, achieving up to 40% faster delivery rates by implementing Agile practices and standardizing workflows.
Led cross-functional execution of AI-powered applications, including the SNLA AI Mobile App, improving user engagement through sophisticated machine learning capabilities.
Oversaw integration of 3rd party systems, such as UAE Customs Portal, into SaaS products to optimise workflows and deliver actionable results.
Delivered enterprise-grade Business Intelligence Platforms (ETCC Analytics Initiative), creating actionable Power BI dashboards used by executives for operational decision-making.
Collaborated with product managers and engineering teams to drive seamless software launches while tracking dependencies and resolving blockers.
Mentored engineering teams to raise technical standards, achieving 30–45% greater platform stability by improving observability, production readiness, and incident management.
Managed seamless integration of cloud, DevOps tools, and microservices, ensuring high-performance and scalable architecture compliant with UAE cybersecurity regulations.
Oversaw vendor partnerships, developed project schedules, and chaired stakeholder engagement meetings to foster alignment among engineering, product, and executive teams.
Managed team resources and established governance frameworks to meet success metrics and accelerate solutions delivery.

Senior Web Developer, Zero Gravity Technology, Abu Dhabi, UAE 0 2 / 2 0 1 9 - 0 3 / 2 0 2 1

• Strategically conceptualized and executed a groundbreaking web application development and design for the E-commerce industry, resulting in a remarkable increase of up to 60% in sales.

• Catapulted company revenue to 5 million AED amidst the challenges of COVID-19 by implementing innovative project strategies and engaging clients with precision.

• Developed and implemented an advanced car rental system, enabling over 10K rent-a-shop registrations. This dynamic platform increased user engagement by a substantial 50% and led to a remarkable 40% surge in sales

• Pioneered the integration of diverse payment methods, such as Payfort, Foloosi, and Stripe, elevating customer convenience and propelling a 40% surge in online transactions.

• Effectively orchestrated a range of product development and management initiatives, surpassing client expectations and realizing a notable 15% increase in customer satisfaction.

Software Engineer, Planet01, Karachi, Pakistan 06 / 2017 - 02 / 2019

• Enhanced website to drive high traffic and page views, resulting in a 40% increase in sales.

• Launched a web application for the textile industry, improving the product development cycle by 60% and achieving a 30% monthly growth rate.

• Oversaw software development for 7 projects, maintaining a 100% on-time delivery record and staying % under budget by 5%.

• Highly skilled and experienced Software Engineer with a proven track record of developing efficient and innovative software solutions.

• Adept in utilising various programming languages, frameworks, and methodologies to deliver high-quality code that meets project requirements.

• Extensive experience in designing, testing, and debugging complex software systems in both individual and team environments.

• Strong problem-solving abilities combined with excellent communication skills to effectively collaborate with cross-functional teams and deliver projects within tight deadlines.

• Possess a strong passion for continuous learning and staying updated with the latest industry trends and technologies to consistently enhance my skills as a Software Engineer

Education

Bahria University

Bachelor of Science - BS, Computer Science

2013 to 2017

Certifications

Professional Scrum Master I (PSM I) - Scrum.org
Associate Cloud Engineer - Google Cloud
Project Management Professional (PMP) - Project Management Institute

Technical Skills

Tools: Jira, Confluence, Azure DevOps, MS Project, Notion, Figma
DevOps & CI/CD: Docker, Kubernetes, Terraform
BI & Analytics: Power BI, Tableau, SQL Server, MySQL, NoSQL
Programming: Python, JavaScript, PHP (Laravel), .NET Core
Testing & Quality: Selenium, Postman