Renada Nelson

(404) 618-6851 | renadanelson80@gmail.com | 4490 Marietta St. Apt 4317, Powder Springs, GA 30127 |

Accomplished business leader with a proven track record in business management, community management, accounting assistance, dispatch operations, and technical support in call center environments. Skilled in property accounting,financial analysis, and effective customer communication. Holds a Master of Business Administration from Strayer University and a Bachelor of Science from the University of Southern Mississippi.

WORK EXPERIENCE:

Accounting Assistant

Community Management Associates

Present Atlanta, GA

Support assigned Accounting Team composed of 3-4 Property Accountants (approximately 175-200 properties)
Researched NSF/Lockbox Deposit Exceptions using mail merge tool to reduce instances by 20% & initiated communication with homeowners for returned checks
Processed 100+ daily accounting requests for assigned properties using Vantaca accounting software's automation tools
Produced an average of 40 late letters annually using Vantaca software
Initiated & managed the setup of Service Providers, resulting in improved financial accuracy

Self-employed Evans Deliveries Dispatches Intermodal Agent

March 2017 - March 2022 Austell, GA

Austell, GA

Efficiently coordinated daily dispatch of 25 company trucks & owner operator trucks, resulting in minimized delays
Achieved 2-day average delivery time through implementation of strategic processes
Communicated reasons for delayed deliveries to customers & offered alternative solutions
Confirm next day's delivery with via phone call, test or email to customers or job foreman if not confirmed
Enhanced paperwork filing efficiency by 30% through proactive communication with drivers utilizing fleet management systems
Managed 200 pieces of weekly paperwork from drivers utilizing Excel software

Contact Representative

Internal Revenue Service

November 2010 - June 2016 Chamblee, GA

Provided technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact
Boosted customer satisfaction ratings by applying critical thinking skills to tackle a wide range of issues, delivering unique solutions
Utilized IRS guidelines to assist taxpayers in understanding & meeting tax responsibilities, resulting in

resolving taxpayer queries

Implemented 2-factor authentication & encryption protocols to secure & protect sensitive personal & financial information
Resolved over 100 taxpayer disputes by applying sound judgment & comprehensive knowledge of taxregulations
Analyzed legal documents in legal database software to extract decision-making insights

EDUCATION:

Master's of Business Administration

Strayer University

June 2016 - March 2024

Atlanta, GA

Bachelor's of Science

University of Southern Mississippi

May 2002 -Dec 2004

Hattiesburg, MS

CERTIFICATE:

Barney Fletcher Real Estate School

July 2025 – September 2025

Atlanta, GA

Key Skills

Electronic Spreadsheet
Telephone call
Financial Accounting
Intermodal Agent
Payroll
Customer Service Matters
Intermediate Excel
Email
Real Estate