Property Manager - COHO Management Services Society, February 2023-Present

Responsible for making sure end-to-end delivery of the co-op housing requirements. Coordinated with the Housing Provider Board to define program vision, gather and analyze data, organize and prioritize goals and objectives, and distribute tasks through the development of rollout schedules and comprehensive end-to-end project plans. Ensure usability for system users with accessibility challenges before release.

? Cross-Functional Team Collaboration: Ensured clear communication between the board and members, organized and tracked service delivery. Assisted the management in completing documentation.

? Efficiency: Automated multiple processes and helped save 2000+ hours of time each year.

? Customer Satisfaction: Automation of the processes resulted in an improvement in customer satisfaction by 25%. Recommended courses of action to the board of directors to comply with the organization’s policies and procedures.

? Legal Compliance- Handled legal responsibilities and supported members with tax, subsidy applications, and income verificationI am responsible for ensuring that all our work complies with legal and regulatory standards and during my tenure, we did not have any legal issues and have been 100% compliant.

? Leadership – Assisted in amending membership policies, parking policies and smoking policies to improve the process in collaboration with the board of directors and implemented them to promote diversity and inclusion.

Research Analyst, Haryana, India - Refract Consulting, Sep 2020 to Mar 2021

? Project 1: Microsoft Corporation

o Evaluated current business processes, identified opportunities, and recommended strategic changes to business processes using established methodologies.

o Communicated the information with the top management to change strategy and execute project implementation.

o Maintained the SharePoint site to manage communication and monitor timelines and deliverables.

o Integrated the calendar scheduleswith other team members to manage the team and working hours on the project.

o Assisted stakeholders in conducting statistical analysis of primary and secondary data and preparing market reports.

? Project 2: Fujitsu

o Collaborated with the clients and team leaders to facilitate meetings with informative and documented files when needed.

o Created, revised, and finalized the content and PowerPoint presentations for the marketing team.

o Led team of 3, and established a partnership with clients to focus on technical specifications and designs to improve the delivery process.

o Coordinated the project status with the client and the extended team, which helped to complete the project a week earlier than the deadline with minimal rework

Senior Research Associate, Haryana, India - WNS Global Services, Nov 2017 to Aug 2020

Independently managed and executed the Candidate Profiling System by planning, prioritizing the tasks, tracking deadlines, monitoring the timeline, and managing the conference logistics calls with the client throughout the project process. Achieved 100% proofreading quality in reports during the first two months resulting in promotion to train the new hires independently.

? Advanced SWOT Analysis: Streamlined the recruitment process and optimized candidate profiling. Utilized a detailed SWOT analysis to filter prospective candidates, leading to 20% increase in the number of genuinely qualified matches.

? Enhanced Candidate Selection Process: Improved the success rate of shortlisting and interviewing candidates from 20% to 50%, which helped to save 4000 hours every year.

? Cost Savings and Efficiency Improvement: Achieved considerable cost savings and efficiency enhancements, resulted in increased Revenue as payment is based on successful job placements.

Education

Post Bacc. Diploma in North American Business Management, North Vancouver, BC

Capilano University, Dec 2022

M.com, Business Innovations, Chandigarh, India B.com, Chandigarh, India

Panjab University, June 2017 Panjab University, June 2015

Certification

CAPM (Certified Associate in Project Management)

Google Project Management

Skills

Project Management & Coordination
Data Analysis & Reporting
Stakeholder & Client Management
Compliance & Legal Knowledge
Leadership & Team Collaboration
SWOT Analysis & Strategic Planning
Communication & Presentation Skills
Technical Proficiency: Microsoft Office Suite: Word, Excel, PowerPoint
- Project management tools (Agile software, MS Project).
- Familiarity with databases and software applications for project and process management.
- Proficient in SharePoint for document management and timeline monitoring.