Head of Supply Chain Fulfillment Dec 2024 – Present

EffiQ Technology and Solutions – Toronto, ON

Define and execute end-to-end supply chain fulfillment strategies to align with business objectives and customer expectations.
Streamline order fulfillment, warehouse operations, and logistics workflows to enhance efficiency, accuracy, and cost savings.
Oversee ERP/WMS implementations and integrations (e.g., SAP, Oracle, Manhattan) with e-commerce and marketplace platforms (e.g., Shopify, Amazon).
Manage multi-million-dollar budgets, track KPIs and drive continuous improvement initiatives.
Partner with executive leadership, IT, and vendors to align supply chain capabilities with business growth and scalability.
Lead cross-functional teams (operations, IT, logistics) to ensure seamless execution and adoption of best practices.
Negotiate contracts, SLAs, and RFPs with clients and technology vendors.
Mitigate disruptions through proactive risk management and ensure adherence to regulatory and quality standards.
Champion automation (e.g., robotics, AI-driven forecasting) and digital transformation to future-proof fulfillment operations.

Senior IT Business Relationship Manager May 2018 – Nov 2024

SCI Logistics – Toronto, ON

Managed strategic client accounts, ensuring compliance with contract obligations while facilitating renewals and selling IT Solutions
Ensured effective execution of the business initiatives for B2C, B2B and eCommerce platforms through cost estimates, intakes, and project plans
Managed demand pipeline, project budgets, communicating with stakeholders and negotiating resources with the PMO and IT Steering Committee
Led business analysis and project management activities for the implementation of a new Transportation Management System (BlueRock).
Collaborated with stakeholders to identify gaps and propose innovative solutions to improve IT services.
Successfully integrated e-commerce, marketplace platforms with Client systems (Shopify, NetSuite, Loblaws, Sobeys, Amazon) through API / EDI / XML integrations.
deployment of IT projects, ensuring alignment with operational workflows in SAP, LogFire, BlueRock, TruckMate, OMS, and Manhattan SCALE.
Delivered actionable insights through data analysis, enhancing decision-making and strategic planning.
Acted as the primary liaison between IT, external clients, and business units, ensuring alignment of IT services with business needs and objectives.
Developed and maintained strong relationships with key stakeholders to facilitate effective communication and collaboration.
Identified and analyzed business requirements in retail, transportation, telecommunication, and technology verticals, and translated them into technical specifications and solutions.
Implemented solutions applying Lean Six Sigma methodology, achieving multi-million dollar savings for clients in retail, technology, and transportation.
Managed and led SAP, Manhattan SCALE, and Transportation Business Analysts.
Managed international vendors, such as Trimble, Oracle, BlueRock, and Savoye.
Led IT project managers and making sure that Agile, Waterfall methodology, and/or Hybrid methodologies were used, ensuring timely delivery and adherence to budget and quality standards.
Monitored and evaluated IT service performance, identifying areas for improvement and implementing corrective actions.
Delivered SDLC (System Development Life Cycle) & PCL (Project Life Cycle) artifacts.
Identified and mitigated project risks and resolved issues to ensure successful project delivery.
Prepared and delivered presentations to senior management and stakeholders.
Identified business needs, interviewed software vendors, and managed the RFP process alongside procurement to recommend optimal software solutions.

Managing Consultant Dec 2016 – Apr 2018

IBM – Toronto, ON

Drove end-to-end projects for new software-related engagements, ensuring delivery within scope, budget, and timeline.
Conducted current state analyses and crafted detailed roadmaps for clients, focusing on technology integration and process optimization.
Facilitated stakeholder workshops to capture functional and non-functional requirements, bridging gaps between business needs and IT capabilities.
Led cross-functional teams in TRIRIGA enhancements for government and corporate clients, improving operational efficiencies.