Earned Not Assumed | Book details and purchase options : https://rohitmathew.in/book/

VICE PRESIDENT | BUSINESS TRANSFORMATION, DELIVERY, QUALITY & OPERATIONS

Strategic technology and operations executive with 25+ years of experience leading business transformation, delivery governance, product operations, quality systems, and global service organizations across fintech, healthcare, and technology sectors. Track record of driving revenue growth, cost optimization, process standardization, and enterprise-scale execution while building high-performing teams and strengthening governance frameworks. Recognized for translating strategic vision into measurable business outcomes across growth, transition, and operational maturity stages.

Author - Earned not Assumed

CORE COMPETENCIES

Business Transformation • Program & Delivery Leadership • Operational Excellence • P&L / Budget Oversight • Product & Service Strategy • Revenue Growth • Quality Management Systems • ISO 9001 • ISO 27001 • ISO 20000 • CMMI • Process Standardization • Application Portfolio Rationalization • Customer Success • Stakeholder Management • Global Team Leadership • Change Management • Governance & Compliance

SELECTED EXECUTIVE IMPACT

Reduced operating budget waste by 2.5% year over year for two consecutive years through systems improvement and application rationalization.
Led 300+ person engagements across APAC and Latin America with responsibility for revenue, margins, utilization, delivery planning, and customer satisfaction.
Managed client portfolios worth approximately EUR 2.5 million and transitioned a EUR 1.2 million account from Hyderabad to Noida, with first release delivered within two months.
Achieved 7/7 “Extremely Satisfied” customer ratings across APAC and delivered four releases with 100% on-time delivery and quality compliance.
Generated $650K in one-time savings through application portfolio rationalization and over $300K in annual cost reduction through globalization of IT infrastructure services.

PROFESSIONAL EXPERIENCE

Triple A Solutions Pvt. Ltd, India

Vice President | Feb 2016 – Present

Provide executive leadership for a fintech company delivering on-premise and outsourced ETF management services.
Developed and executed a web-based product and service strategy that improved delivery quality and strengthened the company’s core market offering.
Implemented ISO 9001 and ISO 27001 standards, embedding disciplined quality and security practices across product development and operations.
Reduced operating budget waste by 2.5% year over year for two consecutive years through systems improvements and application rationalization.
Revamped sales processes and supporting business systems, directly contributing to sustained 10% annual revenue growth.
Directed strategic, operational, and fiscal planning to align execution with long-term business objectives and organizational vision.

CYIENT, India

Senior Manager, Data Transformation & Analytics | Sep 2012 – Mar 2015

Led 300+ person engagements across APAC and Latin America, with accountability for revenue growth, margins, utilization, workload forecasting, customer satisfaction, and people leadership.
Managed client portfolios totaling approximately EUR 2.5 million.
Directed the successful transition of a EUR 1.2 million Latin America account from Hyderabad to Noida, with first release delivered in the second month after transition.
Secured 7/7 “Extremely Satisfied” customer ratings across the APAC region.
Delivered four major releases with 100% on-time delivery and quality compliance.
Earned customer recognition for delivering a highly challenging project on schedule, within budget, and within committed scope.

AtoS (ANTHELIO), India

AGM, Transformation Services | Oct 2010 – Jun 2012

Led globalization, process standardization, and quality management system implementation for a $250 million healthcare acquisition initiative.
Executed an application portfolio rationalization exercise that generated $650K in one-time savings.
Program-managed globalization of the systems service line (IT infrastructure), including transition of a 25-member team and annual cost reduction of over $300K.
Managed the organization-wide migration from Exchange 2003 to Exchange 2010.
Served as a core implementation member for ISO 9001, ISO 27001, and ISO 20000 standards at the Hyderabad facility.

Virinchi Technologies Ltd, India

Senior Vice President, Projects | Apr 2006 – Oct 2010

Played a key leadership role in developing QF, a premier web-based POS solution for the short-term lending industry in North America.
Owned end-to-end delivery and operational management of the QF business line.
Led customer satisfaction, relationship management, quality management, and budget performance for the business unit.
Negotiated three-year maintenance and support contracts for every client served.
Managed multiple teams across the U.S. and India, leading more than 120 resources to deliver projects within scope, schedule, and budget.
Led implementation of CMMI Level 3 staged practices across the organization.

Genpact (Headstrong), India

Consultant, Quality | Jun 2005 – Apr 2006

Managed quality assurance for the Retail, Manufacturing, and Technology division.
Served as a core member of the SEPG team.
Supported projects that earned the organization’s top three Team Quality Achievement awards.

Virinchi Technologies Ltd, India

Senior Manager, Quality | Nov 2000 – May 2005

Served as a core team member in development of a web-based POS application for the short-term lending industry.
Contributed to process documentation, reviews, audits, CMMI training, and setup of the Process Asset Library and Measurement Repository as part of the EPG team.
Implemented the ISO 9001:2000 standard across the organization.

EDUCATION

PGDBA (IT & Finance), IBS, Hyderabad. 2000
B.Sc (Biology), Meerut College, Meerut. 1997

CERTIFICATIONS

Certified Internal Auditor on ISO 9001 & ISO 27001 standards
Advanced Program in Strategy, IIM, Lucknow. 2014
Project Management Professional (PMP), PMI. 2009
Certified Scrum Master (CSM), Scrum Alliance. 2012
Certified Six Sigma Green Belt, iACT Global. 2012
Certified Software Quality Analyst (CSQA), QAI. 2005
Diploma in Computer Programming & Applications, Tata Unisys, Meerut. 1997