SANJU DURGANNAVAR
/Hyderabad, Telangana (India) | sanju23.d@gmail.com | (+91) 7093873488 | linkedin.com/in/sanju-durgannavar

/ PROFESSIONAL SUMMARY

Senior Program Manager with 14 years experience as an Army Officer in Program Management and Supply Chain leadership, plus 3 years experience in Information Technology at Infosys specializing in CRM Siebel domain. Proven expertise in Servant Leadership, Project Management and Technical solutions.

SKILLS & CERTIFICATIONS

Management : Program Management, Risk Management, Stakeholder Engagement, Quality, Agile, Scrum, Budget Planning, Cost Benefit Analysis and Change Management
/ Tools : SQL, Tableau, JIRA, MS Excel, Powerpoint, CRM Siebel
/ Certifications : PMP®, CSM®, PSM™ I
/ Interpersonal : Servant Leader, Emotional Intelligence, Facilitation, Collaboration, Ethics & Integrity

EDUCATION

BSc (Computers & Statistics) - Osmania University, Hyderabad, Telangana (India) April 2007

12th (CBSE) - Army School Secunderabad (Telangana), India April 2004

10th (CBSE) - Army School Secunderabad (Telangana), India April 2002

ACHIEVEMENTS

Unit Citations : Awarded Unit Citations by GOC-in-Chief, Southern Command (2012) and South Western Command (2021) for excellence in strategic operations, man management, and maintaining incident-free tenures with 99% success rate.

/ Letter of Appreciation : Recognized as General Staff Officer-3 (Operations), Leh (2016) for leading data analysis, Agile-based project management, and collaboration with stakeholders, achieving a 90% improvement in operational efficiency and 80% increase in earned value within budget.

/ First Place in Technical Competition : Led a team of 7 to First Position out of 28 teams in a technical competition at School of Artillery, Deolali (2012) through effective collaboration, team training, and servant leadership, achieving 100% project success.

/ Consistent Technical Success : Steered a 7-member team to First Place in three technical competitions out of 8-10 teams by implementing risk management, governance compliance, and stakeholder engagement, consistently achieving 100% success.

/ Officer Mentorship : Successfully mentored three soldiers through the Army Cadet Corps Examination to become Officers, improving performance efficiency by 100% and reducing defects by 95% through structured training and risk mitigation strategies.

WORK EXPERIENCE

INDIAN ARMY INDIA

Senior Project Manager (2020 to till date)

/ Data Analysis & Operational Efficiency: Collaborated with key stakeholders to conduct comprehensive data analysis on 30+ terrorist groups, leveraging MS Excel visualization tools. Developed actionable charts and graphs to support decision-making, enhancing operational efficiency by 85% in real-time operations.

/ Logistics & Supply Chain Management: Directed logistics and supply chain management for a Residential Welfare Association with an annual budget of Rs 1 Cr and 250+ stakeholders during the COVID-19 pandemic. Achieved a 90% success rate by developing a proactive risk identification and response plan, ensuring the continuity of critical services.

/ Asset Management & Process Improvement: Oversaw operations and maintenance for Asia's largest Military Sagat Singh Auditorium (valued at Rs 15 Cr), managing daily activities for 1,200+ visitors. Facilitated screenings, training events, and implemented process improvements to uphold consistently high service standards.

/ Project Manager 2010 to 2020
/ Negotiated Conflict Resolutions: Mediated complex negotiations across Rs 400 Cr in assets and logistics exchanges at five strategic locations. Applied structured negotiation techniques to achieve a 90%+ conflict resolution rate, ensuring alignment with mission and security protocols.

/ Strategic Team Leadership and Explosive Disposal: Led a multi-tiered team of 12 Officers, 33 Junior Commissioned Officers, and over 400 soldiers across 30 units. Oversaw advanced explosive disposal operations, safely clearing 24,000+ unexploded ordnance with a 0% accident rate through rigorous planning, risk management, and leadership.

/ Resource Allocation and Community Welfare Initiatives: Spearheaded Operation Sadbhavana, managing Rs 1 Cr in funds across 15 villages in Leh over three years. Enhanced local livelihoods through medical camps, vocational training, educational support, and community outreach, creating sustainable impact through optimized resource distribution.

Leadership in Adventure Programs: Directed White Water Rafting Army Adventure Node in Leh,organizing training initiatives and adventure activities for military personnel and civilians. Promoted skill development and team-building, enriching the experience for participants.

/ Procurement and Contract Management: Oversaw procurement and installation of Security-Related Equipment valued at ?200 crore across seven locations. Managed vendor relationships, applied contract management practices, and resolved business conflicts via structured negotiations to ensure cost-effectiveness and compliance.

/ Logistics and Supply Chain Optimization: Led logistics and supply chain operations supporting vehicles, war equipment, ammunition, rations, and ordnance inventories, ensuring operational readiness. Enhanced mission support by improving inventory management and readiness alignment
//with mission objectives.

/ INFOSYS TECHNOLOGIES LIMITED HYDERABAD, INDIA

/ Senior Systems Engineer 2007 to 2010
/
/ CRM Siebel Development and Customization: Designed and customized Siebel CRM modules for the Johnson Controls (US) client, delivering CRM-based banking solutions that met strict project timelines. Achieved high client satisfaction and received commendation for performance excellence.

/ End-to-End Testing and Quality Assurance: Led end-to-end testing for Siebel CRM banking solutions, identifying and rectifying defects across multilingual environments for the Johnson Controls Next Generation (US) client. Ensured alignment with quality standards, contributing to project timeline adherence and minimizing deployment issues.

/ System Administration and Maintenance: Administered CRM Siebel environments on UNIX and Windows servers for Pfizer (UK) and Johnson Controls NXT (US) clients, managing server maintenance, performing file uploads, and troubleshooting system failures. Enhanced operational stability across multi-location teams by implementing efficient debugging practices.

/ Technical Training and Development: Completed intensive CRM Siebel training at Infosys, Mysore, and specialized training in Siebel configuration, customization, and troubleshooting in Chandigarh. Applied advanced knowledge in Siebel to improve customization and system reliability across projects.