Project Leader (2023-Present) Project Leader for the Cyber Resiliency Branch at Canadian Nuclear Laboratories

Program Manager (2019 – 2022) • Effectively led Professional Service team from Concept to Launch for a variety of Communication Solutions to large Enterprise customers • Program Manager of a Multi-Million Dollar multi-site project • Subject Matter Expert for Security Projects (Security Certificates, Hardening, etc) -Provided Internal Training on Best Practices for Security Projects -Mentored Numerous Project Managers and Program Managers • Successfully completed numerous projects for Contact Center and Unified Communications for a variety of verticals (Finance, Technology, and Healthcare) Scrum Master for AAfD (2017 – 2019) • Avaya Agent for Desktop (AAfD) is a C++ based soft client for inbound calls to agents; captured customer requests and issues to ensure that AAfD had regular release schedule that addressed requests and issues to exceed expectations • Release 1.7 was delivered on-time with fixes and enhancements • Supported many high-profile customer installs which improved Customer Satisfaction (CSAT) Scrum Master for ACC Controls (2015 – 2017) • Served as Scrum Master for the dual release of Video Agent Add On (VAAO) 1.0 and underlying SDK ACC Controls 2.1, with ACC Controls as C# based SDK to support kiosks making calls into Avaya Aura Contact Center Scrum Master for One Touch Video (2012 – 2016) • Led development of Avaya Support customized client which is still in use at support.avaya.com Team Leader for Aura Conferencing 7.0 Web Conferencing Client (2010 – 2012) • Served as highly-effective Team Leader for Web Conferencing Client for Aura Conference Release 7.0 • Led a development team to create ‘best of breed’ web client for managing a multimedia conference • Used Flash, Java, and Rest API • Oversaw two Flash Designers who wrote code; wrote majority of the 20K Lines of Code (LOC) in Java which enabled the Flash based Collaboration Agent to see the roster of the conference and control all aspects of the conference