SAFe POPM certified , Lean Six Sigma Black Belt-certified and PMP-trained Senior Program Manager with 10+ years of experience managing programs, people and processes. Adept at Program Management, Technology Transformation, Change Management, Learning & Development, and Continuous Improvement, with a focus on driving higher efficiency and quality.

TECHNICAL SKILLS

Project & Program Management: Asana, Microsoft Project, Jira and Smartsheet

Learning Tools: Articulate Storyline, Articulate 360, Vyond, K-Net LMS, Learn LMS

Data Analytics & Statistical Tools: Minitab, R, Tableau and Basic SQL

Programming Languages: Visual Basic (VB), C and C++

Software Testing & Quality Assurance: Application Lifecycle Management (ALM) Quality Centre, Microsoft Test Management (MTM) and IBM Rational ClearQuest

Performance & Automation Testing: Load Runner and HP Unified Functional Testing (UFT)

Productivity & Documentation: Microsoft Office (Advanced Excel, PowerPoint, Word, OneNote and Visio), Google Workspace (Docs, Sheets, Slides and Drive) and SharePoint

PROFESSIONAL EXPERIENCE10.25 years

AMAZON DEVELOPMENT CENTRE Hyderabad | 7.6 years | Apr’18 – Nov’25

Senior Program Manager, Amazon Stores Talent Acquisition (AS TA) Jul’21 - Nov’25

Designed and launched a global PMO Project Monitoring Dashboard by integrating Asana with Quick Sight, enhancing visibility, collaboration, and resource planning across 9 regional teams. Drove adoption among 153 Program Managers, enabling centralized tracking of 440 key projects and uncovering 8 cross-regional collaboration opportunities.
Served as the SPOC for the Recruiting Engine, managing end-to-end feature launches across APAC recruiting systems. Executed 7 system launches (tools/features), enhancing efficiency and candidate experience, and saving ~21 FTEs (2021–2023).
Achieved ~$ 1.0 M savings through third-party cost optimization on assessment platforms.
Launched an Alexa skill for external candidates in India with an average engagement of 4.2 utterances/user.
Built a pool of 35 SMEs, reducing UAT completion time from 5 days to 1.5 days across APAC.
Designed and automated the Candidate Escalation Management process for India, reducing SLA misses from 75% to 0% within 6 months.
Developed and standardized a Change Management Program, ensuring seamless delivery of 24 changes, impacting ~280 recruiters and candidates across India, while maintaining <4% escalations on implemented changes.
Spearheaded Global Learning Week for ~550 employees across APAC + MENA, delivering 20 sessions with 80% participation (~440 unique footfall) and an average CSAT of 4.4/5. Curated learning tracks and coordinated logistics to foster learning, engagement, and cross-regional collaboration.
Implemented a standardized New Hire Onboarding Program for ~250 new hires across APAC + MENA, reducing ramp-up time variability from 45–90 days to a consistent 30 days.
Orchestrated and organized a Weekly Learning Series, deploying 36 e-Learning modules across functional, technical, and behavioural themes, resulting in a 20% increase in employee engagement and average CSAT of 4.5/5.
Led a team of Program Managers to deliver a portfolio of 12 programs spanning Tech Transformations, Continuous Improvement, Candidate Escalation Management, Change Management, and L&D.

Program Manager I & II, Alexa Data Services (ADS) Apr’18 – Jul’21

Completed 6 Kaizens focused on Quality, Efficiency and Associate Experience.
Achieved $ 1.1M in cost savings through velocity improvement efforts against the goal of $0.6M.
Completed Measurement System Analysis on velocity metric, to yield a 3.2% efficiency improvement.
Improved hiring funnel efficiency at ADS India by 30%.
Successfully transitioned 2 complex workflows from high-cost Boston site to Hyderabad site resulting in $ 0.25M cost saving.
Achieved 5 FTE savings by optimizing quality audits through hybrid sampling techniques.
Established A/B testing mechanisms for any feature launches to drive business justification and data driven decisions.
Established and promoted a Lean Six Sigma culture within the organization worldwide by founding, designing and launching ALASKA (Academy to Learn ACES Skills Knowledge and Applications) program with >50% adoption across all regions.
Deployed 12 e- learning courses on Kaizen, Lean and Six Sigma principles as part of ALASKA program across worldwide.
Designed and delivered 6 instructor-led Lean Six Sigma Yellow & Green Belt trainings aligned with ASQ standards.
Led Japan’s ACES initiatives as the Regional ACES PM for KIX, while simultaneously managing global programs and projects.
Managed global project portfolios for PMO, including: hosting global community calls, creating and maintaining Wiki pages, tracking Kaizen progress and cadence with Kaizen calendars & checklist, and reporting weekly projects/programs status.
Initiated and organised ACES Fair (quarterly), Ideation and Gemba events across HYD, MAA and KIX.
Launched 2021 Amazon Customer Excellence System (ACES)framework and assembled a team of Program Managers to implement Gemba Walks, L&D initiatives, Maturity Models and Intake Tools.

ACCENTURE SERVICES Chennai | 2.7 years | Jun’12- Feb’15

Software Engineering Analyst

Led an UFT automation team.
Developed and automated regression test scenarios using VBScript UFT.
Designed test approaches, plans, estimations and cycle completion reports.
Executed both automated and manual test cases to ensure software quality.
Managed and tracked defects using Quality Centre, ClearQuest and MTM.
Created functional specific documents as per business requirement.
Documented existing processes for better transparency and efficiency.
Performed requirement and impact analyses before each production cycle to evaluate changes and mitigate risks.

KEY MANAGERIAL SKILLS

EDUCATION

MBA (Business Analytics & Finance) | Loyola Institute of Business Administration, Chennai | 7.63 / 9 GPA | 2018

B. Tech (Electronics & Communications) | G. Narayanamma Institute of Technology & Sciences, Jawaharlal Nehru Technological University, Hyderabad | 83.12% | 2012

Class XII (Board of Intermediate Education) | Narayana Junior College, Hyderabad | 97.20% | 2008

Class X (Board of Secondary Education) | Samaritans High School, Hyderabad | 88.80% | 2006

SUMMER STUDENT EXCHANGE PROGRAM

KEDGE Business School, Marseille, France | Summer Student Exchange Program | Scholarship Awardee | 2017

Completed coursework in Climate Changes & Business (Grade: Outstanding) and Marketing Strategy & Planning (Grade: A)

CERTIFICATIONS

SAFe® 6 Certified Product Owner/Product Manager | 2025

Project Management Professional (PMP®) Trained | 2023

Lean Six Sigma Black Belt Certified | 2018

ASDA Certification, Accenture Services Delivery Academy (in collaboration with MIT) | 2014

ASSOCIATIONS & AFFILIATIONS

Diversity & Inclusion Ambassador, Amazon: Advocated inclusive workplace practices, led awareness initiatives, and supported employee engagement programs | 2020

Co-ordinator, Finesse – The Finance Club, LIBA: Organized industry interactions and finance-related events, fostering peer learning and financial acumen among MBA students | 2018

Committee Member, Alumni Relations, LIBA: Strengthened alumni engagement through event planning, outreach efforts, and network expansion initiatives | 2018

Member, Voice of Women Forum, Accenture: Contributed to gender inclusion dialogues, mentoring initiatives, and workplace equity campaigns | 2014

Core Member, Great Place to Work Forum, Accenture: Supported initiatives to enhance employee satisfaction, workplace culture, and organizational trust | 2014

Vice President, Institution of Electronics and Telecommunication Engineers Student Forum, GNITS: Led student initiatives in electronics and telecommunication, organized technical events and workshops, and fostered academic collaboration | 2012

PERSONAL INTERESTS

Decluttering & Organizing, Film & Series Enthusiast, Potterhead, and Pastel Drawings.