Sherrie Bryant Small

program analyst

Contact

Bossier City, LA 71111

318.216.7001

sherriedenisebryant@gmail.com

sherriebryant@hotmail.com

Profile

Experienced and motivated analyst with a demonstrated history of working in the government administration industry. Skilled in customer service, Microsoft Power Point, Leadership, Microsoft Office, Power BI, and Power Automate. Strong business development professional pursuing a Doctorate in Healthcare Administration.

Education

Doctorate Healthcare Administration• JAN 2024-Present

Capella University

Minneapolis, MN

Masters Public Administration • Sept 2023

Capella University

Minneapolis, MN

Pi Alpha Alpha Honor Society

SALUTE Honor Society

National Society of Leadership and Success

BS Healthcare Administration • Mar 2018

Columbia Southern University

Orange Beach, AL

CERTIFICATIONS

Certified Lean Six Sigma Green Belt

Star Global College of Workforce Development

Credential ID S6SLSGR70

Certified Project Manager

Star Global College of Workforce Development

Credential ID S6SCPM1461

Key Skills

Data analytics

Excellent communication

Power BI

Lean Management

ORGANIZATIONS

Iota Phi Lambda Sorority, Inc

Beta Psi Chapter, 1st Vice President

Kappa Epsilon Psi Military Sorority, Inc.

General Soror

Top Ladies of Distinction

Lake Houston Chapter

Interests

Community Service

Public Policy

Literature

Travel

Experience

Program Analyst/Data Analyst • June 2023-present

West Palm Beach VAMC- West Palm Beach, FL

Collaborates with technical, clinical, and administrative staff to develop system requirements while understanding system capabilities and limitations.
Participate in the selection of meaningful qualitative and quantitative criteria for performance measurement evaluation.
Conduct studies of employee/organizational efficiency and productivity and recommends changes or improvements in organization, automation, work methods, and procedures on selected functions.
Conduct oral presentations, present evaluative analyses and findings, lead discussions, and provide meaningful recommendations to senior/executive management. Prepares narrative summaries, explanations, and supporting visual aids.
Develop new or modified administrative program policies, regulations, goals, or objectives; and management and/or program evaluation plans, procedures, and methodology.
Extracts, analyze and provides data to assess treatment impacts such as: clinical endpoints, health status outcomes and utility estimates; estimated usage; characteristics of treating designated populations; evaluating patterns of substitution against other products such as resource impact assessments.
Advises those in the Data Analytics organizational structure of programmatic (formal and informal methods) and security requirements for data access, and advises staff members on directives, policies, and best practices for making requirements operational.

Program Analyst • Apr 2021-June 2023

VISN 5 Network Office- Linthicum MD

Responsible for the development of reports and dashboards using computerized databases & direct contact with subject matter experts in the facility, VISN, and VHA program offices.
Assist Deputy Network Director Service Line and other VISN offices (as needed) supporting in analysis and reporting needs. Perform data analysis using a variety of technology systems/VHA data repositories.
Develop presentations for VISN leadership based on the analysis of reports from a variety of programs.
Retrieve data required for analysis from various data sources including corporate data warehouse databases, online analytical processing (OLAP) applications, comma-separated values (CSV) files, VISTA, and various other reporting tools available through the national Veteran Support Service Center (VSSC) program which requires knowledge of Structured Query Language (SQL) or any other methods of querying a database.
Initiate and collaborate effectively with VAMC, VISN and national stakeholders including leadership, project/program managers and others to turn data into critical information and knowledge that can be used to make sound organizational decisions.
Develop/modify healthcare system policies, educate various levels of staff through the healthcare system, and serve on healthcare system/VISN committees when necessary.
Analyze data retrieved from the above sources to assist VISN leadership in the preparation of briefing materials, graphs, reports, and correspondence.
Conducts special studies and surveys, including VACO or external healthcare organizations, regarding collection and review of automated data and information technology issues.
Articulates comprehensive knowledge of current issues and trends in clinical and administrative practice, computer technology, and health care administration. Identifies and implements best practices in information management.
Utilizing analysis, incumbent creates health care system databases and dashboards to inform staff of key performance indicators (KPls).

Program Analyst • Apr 2018-Apr 2021

Overton Brooks VAMC-Shreveport LA

Independently prepare complex documents and reports with graphics, detailed charges, graphs, and stylized formatting for presentations as this is an integral part of capturing and documenting requirements for compliance with multiple external review requirements such as CARF, The Joint Commission, and the Office of Mental Health Operations.
Responsible for planning, organizing, and directing of a comprehensive, specialized program to assure continued accreditation by The Joint Commission (TJC).
Provides technical advice to the Chief of Mental Health, Operations Managers, and clinical staff members of the Mental Health Service Line (MHSL) on VHA, Joint Commission, CARF credentialing regulations and requirements.
Ensures that all providers, regardless of status, have an approved Focused Professional Practice Evaluation (FPPE) once their credentials are approved for appointment.
Ensures that all providers, regardless of status, have an approved On-going Professional Practice Evaluation (OPPE) and monitors to ensure these are updated every six months.
Assists the Supervisory Operations Manager in ensuring the MHSL is operated in compliance with all VHA policies and procedures.
Provides consistent information, both written and telephonic, according to established policies and procedures.
Handles conflict and problems in dealing with the customer constructively and appropriately.
Receives and listens to complaints and grievances from patients or from individuals on behalf of patients.

Civilian Payroll Technician • Apr 2017-Apr 2018

Overton Brooks VAMC-Shreveport LA

Provides courteous, timely customer service in person, by telephone, or e-mail and completes correspondence related to pay.
Audits pay and leave accounts to identify and correct delinquent and/or erroneous personnel actions or time-keeping errors.
Provide technical advice to assist managers, supervisors, employees, and external customer.
Reviews source, substantiating and supporting pay authorization documents for propriety, authentication, accuracy and compliance with applicable regulations, policies, and precedents.
Performs the full range of payroll duties and is responsible for the accuracy and timeliness of the pay and leave accounts for VA Hospital employees for multiple pay plans, with different entitlements to pay, leave and benefits.
Advise on, and process requests related to, various types of leave and leave programs.
Ensures proper application of pay regulations and consistency of input for appointments, promotions, pay adjustments, reassignments, awards, and separations for the medical centers serviced by the medical center.
Provide advice and guidance on processing of personnel actions. Reviewing employees' Official Personnel Folders to ensure all personnel actions are accurately documented (insurance elections, designations of beneficiary, Thrift Savings Plan elections, Service Computation Dates, leave without pay, part-time and intermittent hours, etc.)

Program Support Assistant • Dec 2011-Apr 2017

Overton Brooks VAMC-Shreveport LA

Serves as Quality, Safety, and Value Representative. Pull and analyze data found on the VHA Support Service Center (VSSC) website.
Gathers information from VSSC to maintain data for Mental Health Operations Dashboard, which is reported to the hospitals Quality, Safety, Value (QSV) department.
Acting as liaison or handling the communication with persons and/or groups within and outside of an organization or office.
Coordinates, prepares, and maintains QSV organizational and functional charts.
Serves as the organizations point of contact for any patient not categorized as high risk, scheduled for a mental health or substance abuse appointment, and assist the Veteran with rescheduling the appointment.
Performs telephone calls and tracking activities in support of a national requirement to follow-up on any patient missing a mental health or substance abuse appointment.
Performs missed opportunity and pre-appointment phone calls.
Research and/or analyze problems, issues and program requirements and provides analysis.
Maintains tracking database for each section of mental health. This database is used to identify specific case status for tracking of mental health patients.
Receives and processes applicants for admission and outpatient treatment in the mental health.
Makes appointments and assists in making the determination as to the patients ‘eligibility for benefits. Receives new and recurring applications for care.
Maintains a tracking database for veterans discharged for mental health inpatient stay.
Responsible for communicating information to the appropriate Mental Health Treatment Coordinator.

Combat Medical Specialist • Jul 1994- Mar 2019

United States Army Reserves

As a Non-Commissioned Officer in the Army Reserves my duties include serve as squad leader and platoon sergeant responsible for supervision of 22 soldiers.
Advises or personally represents the organizations at hearings related to adverse actions, performance-based actions and grievances utilizing knowledge of the policies, procedures, and precedents of relevant adjudication bodies.
Provide complex advisory services essential to enable managers and supervisors to properly plan, develop, organized, manage, and evaluate the HR employee relations program.
Train new soldiers and ensure that each soldier understands their responsibilities as members of a team.
Develop and administer classroom training programs for all soldiers assigned to Treatment Platoon.
Provide advice and guidance on processing of personnel actions. Assist personnel with the in-processing of new soldiers, maintain personnel records such as: non-commissioned officer evaluation report (NCOER), in-processing packets, any personnel action regarding my squad and assist with soldier readiness processing.
Served as the unit prevention leader and had a zero percent error rate for testing.
Served as the Medical Readiness NCOIC (Non-Commissioned Officer in Charge) responsible to soldiers maintaining their personal medical readiness and complying with current Army regulations.
Responsible for medical assessment and treatment of patients in a combat or hospital setting.
Assess extent of illness or injury to establish and prioritize medical procedures.
Complete patient care forms, insurance forms, evaluation forms, and all other forms in a competent and timely fashion.
Access and document all patient information in accordance with privacy policies, procedures, and practices, as required by federal and state law.
Supervises field and clinical medical facilities; assists with technical and administrative management of medical treatment facilities under supervision of physician, nurse, or physician's assistant; administers emergency and routine outpatient medical treatment to battle and non-battle casualties; assists with outpatient care and treatment.