Customer service Officer

Steward bank – Harare, Zimbabwe

June 2019 – August 2022

My work was mostly oriented at my base office of Borrowdale platinum banking branch. Though for numerous occasions I would be assisting at Avondale and East Gate in times of need eg (Covid lockdown, short staffed days, emergency trainings and internal investigations).

Customer service officer- My duties entailed dealing with all various customers with all and any problems they may have had. I would handle their questions and requests as how to enhance their banking experience. This would be a variety of customers all of which would be local, foreigners. Would often mean I had to manage many customers while they would queue waiting for assistance my
Bank teller- in this role my duties would involve managing and maintaining a safe with a set amount of currencies. So, I would receive and process withdraws deposits and transfers. Making sure transactions are correct and double checking for fake notes, correct account numbers for transfers and verifying funding of various accounts. End of day management of funds in my safe and making sure all transactions have been successful.
Technical support- My duties would entail assisting customer with more technical aspects of their banking experience so I would help in setting up online banking, virtual banking, and mobile banking. as some of our customers are elderly they would struggle to use such technology. I would assist in setting up SMS alert , email alerts , online accounts access , resetting passwords and teaching customers to use the newly updated application. Any other issues beyond such scopes I would coordinate with the development and IT teams to sort the customers problems.
Liaisons Manager –As my main branch was a Platinum banking we had to deal with really high-level people such as celebrities, politicians, foreign dignitaries, embassy officials and Diaspora customers.

Multiple roles (Full time employee)

Faith bricks- Harare , Zimbabwe

October 2022- Current Role

IT officer /Marketing assistant/Human resources officer (2011-2015)

I performed these multiple roles as the company was brand new and in its incorporation stage and foundation building with only 6 staff members at the time. My primary duties was IT officer setting up the office network , WIFI, printers, computers. Secondary duties related to the marketing assistant post where by designing flyers , posters and marketing campaigns for social media and website designs .others duties HR officer maintain employee records , attendance ,etc .

Accounts Clerk/Process manager (2022-Till date)

Currently handling day to day accounting issues and recording entries for the company since my return along with dealing with authorities & agencies. Along with maintain the accounts receivable and payable entries making sure to engages with debtors ,creditors to maintain a harmonious relationship .

As a process manager I have certain processes that I observe/monitor along the factory line of that must be performed at the factory weekly and monthly. Which include asset testing and specification, site Maintenance visits, employee grading and allocation, etc