# Since Apr'24: Embibe - Indiavidual Learning Limited as Technical Project Manager - QA Platform

* Managing the development and delivery of B2G Edtech products.

# Apr'22-Apr'23: PeLocal Fintech Private Limited as Vice President - Technical Program Management - Pan India

* Managing programs and development of digital transformation solutions, WhatsApp Chatbots, eCommerce, website revamping and digital payment solutions for B2B and B2C channels.

# Sep'21-Sep'22: Amazon Development Center India Private Limited as CS ACES L&M Program Manager III - APAC countries

Key Result Areas:

* Managing programs and development of tools & mechanisms for stakeholders to support them in their continuous improvement initiatives.

# Mar???15 - Sep'21: DEN Networks Limited, New Delhi as Assistant General Manager ??? Projects (SMS Technical)

Key Result Areas:

* PMO, Program Management: Managed programs for digital transformation initiatives across PAN India.

* IT Operations Management: Steering Operations, developments, service delivery, technical documentation, migrations & transitions of subscribers??? system utilizing Microsoft Dynamics- CRM, Tableau & MS Project

* Project Management: Right from conceptualization & visualization to technology mapping, planning, resources management, task scheduling & final execution of projects of Internet (for Subscribers), Intranet (for Stakeholders) & Extranet (for Partners) & all three Mobile Apps respectively

* Planning & Implementation: Steering the implementation phase by formulating project plans, planning resources & managing issues arising due to scope creep or other technical / personnel matters

* Liaison & Coordination: Strategy formulation in consultation with CTO and other top management stakeholders

* Vendor Management: Managing third-party vendors to implement new initiatives, Payment Gateways, Wallets, POS & Mobile Application integrations with DEN CRM as per requirements using AGILE

* Six Sigma & LEAN: Performing analysis of system & payment gateway performance

* Broadband Management: Directing BSS for DEN Broadband ??? PAN India for technical requirements delivery, maintenance & day-to-day operations reporting

# Jun???13 ??? Nov???13: Saviance Technologies Pvt. Ltd., Gurgaon as Team Lead ??? SharePoint (IT - Software)

* Developed and Implemented Intranet Portal utilizing MS SharePoint Server 2013, Office 365- Online SharePoint Cloud

# Jun???11 ??? Jun???13: Datamatics Global Services Ltd., Mumbai as Senior Consultant (AMS - Others)

* Requirement Analysis done to get them implemented by the team of developers; steered knowledge transitioning for World Bank (Chennai, USA). Other key clients managed were UNESCO (Paris), BUPA (UK), MCD (Sweden), for intranet portals in SharePoint 2007/ 2010, SharePoint Designer, K2 BlackPearl WorkFlow, Visio, InfoPath, .NET, SQL

* Been part of the Defect Prevention Council (DPCIL) and Technology Council (TCIL) committee for Quality Management.

# Aug???08 ??? Aug???10: Genpact India Limited, Gurgaon as Assistant Manager (Wachovia-IT)

* Analyzed & generated high level decision-making reports for HR Staffing of Wachovia Bank (USA). Conducted development, testing, deployment reviews & documentation; utilized process improvement strategies like LEAN & Six-Sigma.

* Mentored a team of 13 Business Analysts & TLs (onsite & offsite) & been BCP Key member

# May???06 ??? Aug???08: Living Media India Ltd. ??? India Today Group, New Delhi as Systems Administrator (IT & Systems)

* Managed & implemented the Intranet portal of HR, Marketing & Sales departments of the organization; provide high-level reports from PeopleSoft- (CRM, SCM) using SQL queries in excel and crystal report form

# Jul???05 ??? May???06: Jagannath Institute of Management Sciences, Delhi as Lecturer (IT)

* Prepared research paper on ???Enterprise Resource Planning & Customer Relationship Management in Globalized Environment??? ??? SAP ??? in Campus; presented lectures to MBA, MCA & Hotel Management Students on subjects like Oracle, Visual Basic, System Analysis & Design, MIS

Aug???03 ??? Mar???04: Daksh E-services Pvt. Ltd. (now IBM), Gurgaon as Specialist ??? Technical Support (Quicken - Intuit)

* Troubleshooting the Quicken Accounting software to provide technical support to clients in the USA using online webchat