Work Experience
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/ Senior Project Manager, UCI Medical Center April 2024 – June 2024

(Orange County, CA) (Contract)

• Manage a vendor for analysis, design, configuration, testing, deployment of a new Enterprise Health Occupational Health Platform for a new UCI Medical Center's campus and four Hospitals acquired from Tenant Healthcare Corporation.

· Agile methodology, requirements gathering and documentation, configuration activities, and knowledge transfer around business rules for Sustainment activities.

· Stakeholder management with UCI Medical Center Campuses and subject matter experts in Human Resources Department.

· Consultation on business needs identification and project intake documentation.

· Facilitate in Discovery meetings with UCI Medical Center subject matter experts to identify and validate requirements.

· Deliver on vendor coordination, communication, management, and project oversight.

· Project Management, Leadership, and Project team management

· Developed Project Management Office (PMO) templates, methodology, software and tools, project pipeline, project planning, project management guidelines, and sustainment model for UCI Medical Irvine.

· Conduct future state workflow analysis and deliver process mapping consultation for new Occupational Health platform software.

· Obtain consensus, facilitate decision making and input, and obtain sign-off approvals from SMEs and Executive level Project Sponsors at UCI Medical Center.

· Development of a new project plan to include UCI Irvine project activities and Enterprise Health vendor activities.

· Development of a monthly status reporting template to outline key accomplishments, planned accomplishments, issues and mitigations, project budget reconciliation.

· Wrote Project Charter to include regulatory rationale, business need, assumptions, constraints, risks, project objectives, project scope, project deliverables from UCI Irvine project team and Enterprise Health vendor to secure signature approval from Executive Project Sponsors.

· Consultation on software needs for Sustainment activities and team use of JIRA software for enhancement and software bug fixes.

· Reporting to Executive Director, People Services and Medical Director at UCI Medical Center Irvine.
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/ Workstream Project Manager, Lumeo RHIS Project, Government of Ontario June 2023 - Feb 2024

(Kingston, ON) (Contract)

· Provide leadership and overall team management for a large workstream of Cerner Millennium Solutions: Capacity Management (Clarvia, Tracking Board, Patient Flow), HIMS, Clinical Reporting, Core Security, Electronic Document Management, Workload Reporting, Operational Reporting, MED2020, ALR Reporting, EDM Scanning, Patient Portal, Registration, Scheduling, Charge Services Billing, Ice Alerts, Privacy Work, Downtime Processes.

· To advise and provide guidance to operational team members on project status color to show if project activities are on time, delayed, and what the risks and issues are.

· Managed, mitigated and escalated risks, issues, project decisions from Workstream Leads and Workflow Leads to the Deloitte PMO team.

· Logged risks and issues and provide updates to target resolution date with client action updates noted in Cerner Portal.

· To support Workflow Leads in updating planned dates on individual project plans and % complete. Ensure dependencies are updated with new planned dates to show planned start and finish dates.

· To communicate planned dates for key project activities and upcoming Pre-Testing Gateway to all team members.

· To maintain the Integrated Project Plan excel version and highlight the project activities belonging to projects within Patient Access and Foundations and Data Governance and Reporting.

· Developed project plans with project phases, project activities, and project milestones for multiple wave rollout of CareAware Connect Mobile App for physicians, nurses, and unit clerks.

· Lead Alignment Meetings to ensure Oracle Cerner consultants, Healthtech consultants, and Workflow Leads are aligned with project activities.

· Support instructions distribution and completion of Bi-Weekly Executive Status Reporting for Patient Access and Foundations and Data Governance and Reporting Workflows to Steering Committee, Technical Committee, and Program Transformation Council.

· Support Workflow Leads in Data Collection Workbook completion, Functional Validation testing, Unit and System testing, Interface testing, Integrated Testing 1 & 2 Planning, Change Management, Stop Start Continue, Transition to Operations, Training Materials, and Deployment Planning.

· Consultation around Master Interface Tracker for Regional Interfaces Build and HL7 testing efforts for 6 Organizations.

· Develop Gantt charts in Excel for 17 Cerner projects for Patient Access and Foundations and Data Governance & Reporting workstream.

· Identify resources, team owners, task owners, accountable organization for each project activity under Project Phases.

· Developed Team Org Charts, SME matrix, vendor contact info artifacts for projects to ensure visibility on sharepoint to SMEs and project team members.

· Align Cerner Gateways and Project Milestones to Integrated Project Plan dates from Deloitte Consulting Project Management Office.

· Create new format with Cerner look and feel for project plans to ensure standardized appearance and look and feel.

· Overall team management and provide guidance and support to junior Nordic Consultants to ensure tasks are completed on time
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PMP Certification Training instructor, Grey Campus (Plano, Texas) July 2017 - Current
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/·       Deliver project management certification training to students interested in entering project management
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/·       Teach Agile, Waterfall, Kanban, and Scrum software development lifecycle using tools and techniques
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/·       Outline Scrum board format and user story development and prioritizing for product backlog and sprint planning.
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/·       Define business requirements (functional and non-functional) for mobile app, web-based application, and ecommerce applications.
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/·       Teach the sprint planning, customer review, early beta, and retrospective reviews with customer until software release.
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/·       Teach project control with respect to time, cost, and quality and common project management templates to track issues, risks, change requests, and contingency budgets for Waterfall project lifecycle.

/· Teach the importance of monthly status reporting, importance of project charter, and project governance structure
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/· Deliver stakeholder engagement approach and tools to identify stakeholders and how to lead big picture conversations about your project.
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Senior Project Manager, OHS Solutions, Provincial Health Service Authority July 2021 - Mar 2023

(Burnaby, BC) (Non-contract, Excluded Management)

· Managed teams of 10 staff for DevOps to work on incident tickets using Fogbugs software to identify software issues and fix code and conduct unit testing for deployment.

· Worked with U/X Designer to identify pain points in existing solution and what business and clinical needs were for a new solution

· Lead Customer Experience Journey with U/X Designer to identify the pain points in existing solution and how Information Architecture could be used to improve the presentation of Data and Charts for better Data Analysis and Reporting for Executives.

· Lead project team to develop a new solution called Dashboard for OHS Leaders to provide Program Performance for each Health Authority (HA) based on specific reporting metrics and data measures.

· Worked with Technical Team to acquire QA and Prod environments and Power BI server to support reports migration from Sharepoint.

· Managed several software release projects of WHITE and ensured requirements were developed and tested as per user stories or functional specifications in JIRA.

· Reprioritized requirements work with Business Analyst to stagger development and testing work for components of WHITE application enhancement.

· Facilitate project meetings to understand progress of project activities, development roadblocks, issues, risks, issue mitigations with Occupational Health Safety Solutions (OHS) project team members on assigned projects.

· Resolved team member conflicts to ensure tight project timelines are met and Go-Live dates are successful for Business Stakeholders.

· Developed and utilized weekly status reporting and risk reporting to show weekly progress of WHITE software release projects and Provincial Reporting Site and Power BI reports.

· Managed projects from Project Kick-off, Discovery Phase, Analysis Phase, Design Phase, Development Phase, Post- Implementation Phase for application enhancement and software release projects.

· Develop project plans in MS Project and merged to Resource Pool to show resource utilization to Senior Manager.

· Developed project plans to show project phases and project activities to support Business Requirements Document, Functional Specifications, User Stories, Technical Solution Document, Information Architecture, Mock Ups, Development Work, Testing, and Deployment.

· Managed JIRA tickets and ensured status updates were made and comments were added by testers and developers when a user story was ready to test.

· Maintained Sharepoint site and set up project sites with project phase folders to ensure product artifacts were stored.

· Review UAT Test Guides, Mobile Device Strategy documents, Test Strategy Documents, and User Manuals and provided feedback to Business Analysts and QA Lead.

· Developed process maps around change control process for PMO to outline how big scope requests and small requests are tracked, documented, and signed off by the OHS Project Manager.

· Developed project plans to show project phases and project activities to support Business Requirements Document, Functional Specifications, User Stories, Technical Solution Document, Information Architecture, Mock Ups, Development Work, Testing, and Deployment.

· Managed JIRA tickets and ensured status updates were made and comments were added by testers and developers when a user story was ready to test.

· Maintained Sharepoint site and set up project sites with project phase folders to ensure product artifacts were stored.

· Review UAT Test Guides, Mobile Device Strategy documents, Test Strategy Documents, and User Manuals and provided feedback to Business Analysts and QA Lead.

· Developed process maps around change control process for PMO to outline how big scope requests and small requests are tracked, documented, and signed off by the OHS Project Manager.
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IT Lead, Corporate and eHealth Services, Fraser Health Authority (Surrey, BC) August 2019 ??? Feb 2020

/·       Coordinated configuration with vendor and developed test cases and test tracking spreadsheet for development and configuration of Lumed APSS, Zinc, Palm, and Data for Anti-microbial stewardship program and Infection Prevention practitioners.
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/·       Completed privacy and security documentation for basket of projects for Physician Quality Improvement and Clinical Quality and Patient Safety as part of Corporate Information System portfolio.
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/·       Provided operational support to Physicians for Sessions and On Call scheduling system and kept ticketing system up-to-date based on interaction with end user until resolution of ticket.
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/·       Facilitated customer meetings and vendor meetings to obtain information on how future system would be set up from web server and application server and back-end database perspective.
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/·       Managed tasks and prioritized work for two Business Systems Analysts for different Business Customer Groups under a portfolio of physician informatics projects.
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/·       Developed new hire training materials including customer organizational charts showing Director and Manager levels.
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/·       Participated in PHSA resource meetings to obtain updates on Corporate Item tasks and distributed reports from HPSM.
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/·       Supported vendor calls for Physician Billing system and developing Request for Proposal questions for BC Bid system.

/Senior Project Manager, Becton Dickinson Canada (Vancouver, BC) Nov 2017 - March 2019

/·       Completed monthly revenue forecasting for Pyxis ES medstations, MS4000, and Pharmacy Automation products.
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/·       Developed twelve month project timelines for complex projects with two or more BD products implemented
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/·       Scheduled and led Internal Prep calls, Project Kick-off calls, Solution Design Meeting, project team calls, status calls, and transition to Technical Support Center calls.

/· Complete meeting minutes and action items from all meetings and follow up with customer project team members or BD team until task completion.

/·       Developed team matrix including stakeholders, IT leads, DB administrator, Server Engineer, Pharmacy Lead, Pharmacy SME, and BD Solution Architect, BD Lead Analyst, BD Project Manager.
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/·       Followed BDs methodology for Dispensing, Knowledge Portal product lines and supported Sales Process to Customers.
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/·       Facilitated technical checklist and Go-Live Readiness calls with eHealth team members, customer project team members, IT dept, and BD project team.
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/·       Facilitated Project Close-Out meetings and Post-Transition Customer Engagement calls for optimizations of systems and additional reports training.
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/·       Attended Sales Funnel calls to follow up on contract signing and outstanding purchase orders and terms and conditions agreements.
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/·       Ordered equipment using SAP-CRM and SAP-ECC and produced Customer e-confirmation reports on SAP on installed equipment.
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/·       Requested for consultant resources on weekly resource calls and confirmed bookings on Salesforce calendar.
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/·       Mentored new Project Managers and ensured they reviewed new tools on Documentation Library.
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/·       Clients: University Hospital of Northern BC, GR Baker Memorial, Grace General Hospital, Dauphin Regional Health Centre, WRHA, IERHA, Regina General Hospital, Pasqua Hospital, Southeast Integrated Care Centre, Surrey Memorial Hospital, Mont Laurier Hospital, Riviere Rouge Hospital
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/Senior Project Manager, Allscripts Healthcare Solutions Inc (Vancouver, BC) June 2016 - July 2017
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/·       Supported Sales Process and led Project kick-off calls with hospital project team and review project scope, RACI matrix, and workplan.
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/·       Updated project workplans for completed tasks for CPOE, Registration, Sunrise Scheduling, Surgery and iPro, and Sunrise Radiology and PACS imaging, and dictation software projects.
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/·       Developed agendas and distributed meeting minutes for all project meetings held as webex meetings in various time zones in India and throughout the US.
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/·       Updated issues logs and risk assessment tools during all phases of the project.
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/·       Developed scope change requests with description of services and additional cost to the project and client.
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/·       Managed relationships and performance of third party vendors including Philips, Lexmark, Fuji, and iPro anesthesia.
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/·       Update testing program dates for functional testing, user acceptance testing, and integrated testing based on team progress.
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/·       Developed training and activation support schedules for Radiology, Surgery, Scheduling, and Registration activations.
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/·       Updated monthly revenue forecasting for projects using Clarity and Workbench software. Obtains approvals from senior management.
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/·       Utilized PMO methodology and tools for project execution and dashboard reporting tools for complex, multi-solution projects.
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/·       Captured lessons learned from remote and on-site team and presented power points at PMO meetings.
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/·       Clients: St Josephs Health Center (Toronto, ON), Regina Qu'Appelle Health Region (Regina, SK), Saskatoon Health Region (Saskatoon, SK), Tuba City Healthcare Corporation (Tuba City, AZ), Trillium Health Partners (Mississauga, ON)
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/Senior Project Manager, Cerner Canada ULC (Victoria, BC) Oct 2013 - May 2016
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/·       Led a cross-functional team with software architects and delivery consultants as a clinical subject matter expert to articulate project vision and customer requirements for software design and build.
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/·       Project managed a $10M software implementation with multiple Cerner Solutions including Cerner Registration, Scheduling, Firstnet, Powerchart, Ambulatory Powerchart, Radnet, Surginet, HIMs, Physician Documentation, Care Mobile, Care Admin, and CPOE.
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/·       Sustainment team member who met with C-Suite, Department managers, IT Director, and Clinical Informatics Directors to ensure nursing staff were documenting measures to meet Core Measures and Meaningful Use stage 2.
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/·       Developed pre-Conversion plans to prepare a conversion from paper-based systems to electronic health records for Catholic Health Initiatives.
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/·       Developed and presented executive summary reports and powerpoints to C-suite leadership for optimization of Cerner systems in hospital client operations.
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/·       Facilitate discussions around governance structure and policy, procedures, regulatory, professional associations, and vision / mission direction of healthcare client.
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/·       Facilitated 50+ workflow sessions for medication process, computerized physician order entry, pharmacy process, patient admissions, scheduling of surgeries, OR documentation, recovery room documentation, emergency registrations, triage documentation, and emergency nursing documentation for full-cycle implementation.
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/·       Developed progress report templates for consultants, resolved team conflicts, and managed client expectations and scope creep.

/·       Clients: Community Health Systems (Birmingham, AL), Catholic Heath Initiatives (Louisville, KY), Vancouver Island Health Authority (Victoria, BC), Alaska Native Medical Center (Anchorage, AK).
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/Software Trainer, IBM Canada (Calgary, AB) Feb 2013 - Sept 2013 (Consultant)
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/·       Developed implementation plans, learning curriculum, training plans, and documentation templates for Cerner Millennium Scheduler software implementation and uploaded it to Sharepoint.
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/·       Coordinated e-learning and blended learning registrations for 100+ clinical end users with AHS Access office.
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/·       Reviewed and developed training materials for Cerner Millennium Scheduler software classroom training.
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/·       Delivered classroom training for clinicians, administrative staff, and other healthcare specialists as part of 22 clinic rollout of Cerner Scheduler.
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/·       Provided on-site support during conversions stage at hospital activation site.
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/·       Client: Alberta Health Services (Calgary, AB)
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/Senior Consultant, Sogeti US LLC, affiliated with Cap Gemini (Bloomington, MN)
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/Healthcare Practice & Microsoft Services Jan 2012 - Oct 2012
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/·       Project managed various projects ranging from US$450,000 - US$1.5M for project teams of seven to ten consultants.
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/·       Project managed US$1M EPIC radiology imaging software implementation for Seattle Medical Center.
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/·       Project managed an application and data migration project involving a conversion from Lotus Notes to Microsoft Lync application for Imation.
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/·       Project managed mobile application software with strategic plan using Agile for Best Buy Corporate and United Health Group.
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/·       Partnered with Microsoft Cloud Ager Lead to develop Microsoft Cloud solutions to healthcare clients.
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/·       Assisted in technology road mapping, business pitches, and business relationship development with Minnesota Business Community.
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/·       Clients: Best Buy Corporate, Seattle Medical Center, Imation Inc., United Health Group, Blue Cross Blue Shield MN
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/Change Management Lead, Fraser Health Authority (Vancouver, BC) July 2011 - Dec 2011
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/Primary Care project team - myHEALTHplan EMR (Consultant)
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/·       Acted as Clinical Subject Matter Expert for content development of chronic complex disease management electronic medical record software for Primary Care Physicians
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/·       Developed clinical content for patient education material and lab cluster values
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/·       Developed Change Management plan to outline change management activities and communication activities targeting healthcare stakeholders, physicians, and nurses using the IBM 4-phased Change Management model
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/·       Attended steering committee meetings to educate Fraser Health Senior Executive committee on adoption of the EMR and project progress
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/·       Acted as Change Champion in the community working with physicians and nurses and supporting end user use and ease of adoption
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/Cerner Scheduler Trainer, Provincial Health Services Authority May 2011 - June 2011
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/BC Childrens Outpatient Pediatric Clinic (Vancouver, BC) (Contract)
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/·       Clinic team liaison for special care pediatric nursing teams to ensure pediatric patients received chemotherapy treatment.
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/·       Responsible for managing 10+ nursing and admin staff to ensure patient admission and patient care.
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/·       Trained clinic coordinators on Cerner Millennium Registration and Scheduling for registration of outpatient clinic patients and scheduling of appointments.
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/·       Transferred electronic radiology images from Interior BC Hospitals, Vancouver Island Hospitals, to BC Children???s Hospital.
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/Project Coordinator, Provincial Health Services Authority (Vancouver, BC) Nov 2010 - Apr 2011
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/Restructuring project (Contract)
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/·       Obtained approvals on communication material content and approving signatures.
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/·       Handled data work responsibilities such as data audits and data loads as per department reporting requests.
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/·       Conducted data sorts and queries in Excel and Access based on sick leave, WCB, disability, and leave of absence criteria and produced updated reports for Project Manager.
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/·       Handled procurement and selection of outside vendors for printing services of employee transfer packages.
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/Registered Nurse, Vancouver General Hospital (Vancouver, BC) June 2006 - Oct 2010
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/Vancouver Coastal Health Authority
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/- Handled nursing administration with Meditech CPOE and Labs software and coordinated drug inventory for Omnicell and lab collections for high acuity patients.
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/- Conducted patient assessments, medication administration, and nursing care-planning for post-operative recovery and surgical complications.
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/- Experience with medication bar-coding and scanning for medication administration to patients at bedside.
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/- Used medical drug dictionaries to review drug actions, side effects, and drug-to-drug interactions.
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/Project Manager, Detroit Studios, a design firm of Wasserman & Partners Oct 2001 - Aug 2002
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/(Vancouver, BC)
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/- Managed marketing projects involving print, outdoor signage, radio, presentation centres, brochures, and customer packages for Larchwood and Champlain Village accounts.
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/- Managed website development for Intracorps corporate website from concept to development and production.
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/- Managed in-store Retailer Marketing Program for Winchells Donuts consisting of exterior store panels, point-of-purchase displays, and store menu boards for all Winchells Donuts locations.
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/- Worked with up to ten projects at the same time and presented creative and production proofs to the client for final sign-off.
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/Project Manager, Brann Worldwide (San Francisco, CA) Sep 2000 - Sep 2001
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/- Led Project kick-offs meetings with project teams and meetings with multiple vendors for complex projects.
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/- Managed client relationships with E*TRADE Conversions team and US Bank and worked directly with the Senior Direct Marketing Manager.
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/- Project manager who was responsible for managing projects at a cost, schedule, and resource perspective.
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/- Developed Request for Proposals (RFPs) for vendor involvement and assessed vendor against selection criteria.
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/- Project Manager and lead for E*TRADE Conversions and supported the use of data analytics for a national program launch.
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/- Assessed production of vendor product at supplier site and provided approvals on product quality.
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/- Worked with specification documents for data merge of data files and preparation of final conversion file for E*TRADE Conversions program.
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/Project Manager, Connected Brands (Redwood City, CA) Sep 1999 - Sep 2000
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/- Project managed marketing programs for technology clients in ecommerce, ISP, and NSP industries.
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/- Strategy planning and marketing project meetings with Cephren and Xacct Technologies VP of Information Technology and Direct Marketing Program Managers.

- Managed projects at cost, schedule, and resource perspectives with various client teams and in-house teams.
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/- Worked with Production to develop landing pages for performance metrics of banner ads and direct mail promotions.
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/- Designed an integrated B2B communications program for Cephren, a construction ecommerce client.
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/- Clients: Cephren, Cisco Systems, Xacct Technologies, Samsung Semiconductors, Petsmart.com, PayMyBills.com, and High Speed Internet Access.
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/Project Manager, R Group Communications (Vancouver, BC) June 1997 - Sept 1999
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/- Client relationship management and project management for real estate development clients in BC, Alberta, and Seattle.
/- Developed client relationships with several real estate developers to develop brand identity and marketing project schedules and budgets.
/- Coordinated client requested changes into Creative, design and production and ensured client approval of press proofs.
/- Responsible for assigning project resources, project timelines, and obtaining client approval on change requests from concept to final delivery.
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/Education & Training
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/-Fraser Health Authority, ITIL certification (Nov 2019)
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/-University of British Columbia, Business Requirements Gathering Techniques (Dec 2011)
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/-University of British Columbia, Bachelor of Commerce, Finance, Deans Honors (May 1997)
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/Professional Certifications
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/-Project Management Professional (PMP) certification, Project Management Institute (Dec 2015 ??? Dec 2021)
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/-Certificate in Medical Informatics, eHealth Foundation School of Medical Informatics, New Delhi, India (March 2012)
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/-Prosci Change Management Certification, Prosci Program at University of Colorado (Dec 2011)
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/- ITIL 4 Foundations certification, Grey Campus (Aug 2020)