SREEJA

IT MANAGER

Flat# 403, Hamda House, Al Qusais, Dubai, United Arab Emirates | +971524587429 | sreeja.sudeesh1@gmail.com

PROFILE

Accomplished Assistant IT Manager with over a decade of expertise in optimizing IT operations and executing strategic initiatives aligned with business goals. Proven track record in project management, enhancing IT infrastructure, and negotiating vendor contracts to deliver innovative solutions that boost efficiency. Committed to fostering a culture of continuous improvement and ensuring robust IT services. Skilled in leveraging emerging technologies to drive organizational growth and enhance user experiences.

PROFESSIONAL EXPERIENCE

Assistant IT Manager, Landmark Group, Dubai, United Arab Emirates Oct 2024 — Present

Project Responsibilities

Manage project workstreams and coordinate activities with internal teams, vendors, and hotel operations to ensure seamless execution.
Support end-to-end project implementation, from initiation to closure.
Track milestones, timelines, and deliverables to ensure successful and timely completion of project objectives.
Collaborate with cross-functional stakeholders to align technology initiatives with guest experience and operational goals.
Identify project risks early and contribute to effective mitigation and contingency planning.
Prepare and deliver regular progress updates, dashboards, and reports to project stakeholders.
Participate in project governance activities and contribute to post-implementation reviews and continuous improvement.

IT Operations & Project Leadership Responsibilities (Fitness First – Middle East)

Oversee IT operations across all Fitness First clubs in the Middle East, ensuring system reliability, data security, and minimal downtime.
Lead and manage multiple IT projects, including infrastructure upgrades, system rollouts, and the successful opening of new Fitness First clubs across the region.
Plan, forecast, and manage IT budgets, driving cost efficiency while supporting business expansion and technology modernization.
Direct strategic IT planning, governance, and policy standardization to ensure alignment with corporate and compliance requirements.
Implement automation initiatives to enhance IT processes, improve ticket management efficiency, and reduce manual workload.
Successfully execute network firewall migration projects, strengthening security, performance, and scalability across all club locations.
Lead the transition of end-user environments from Workgroup to Domain, improving security, compliance, and centralized administration.
Support key digital transformation initiatives, including cloud service rollouts, centralized monitoring solutions, and digital engagement platforms for members.
Conduct regular vendor and service provider meetings to ensure timely delivery of projects, maintenance tasks, and procurement activities.
Collaborate closely with the Managed Service Partner (MSP) to review support performance, analyze incident trends, and maintain SLA compliance.
Work with internal teams and senior leadership to align IT strategies with regional operational and business goals.
Oversee IT governance, asset management, and documentation to ensure transparency and continuity of service.
Provide leadership, mentoring, and guidance to regional IT teams to foster a high-performance, proactive, and service-focused culture.

Service Desk Lead, Dubai Health Authority, Dubai, United Arab Emirates Nov 2021 — Dec 2024

Managed daily IT Service Desk operations ensuring timely resolution of incidents and requests.
Led and coached service desk team; handled performance, scheduling, and escalations.
Ensured high availability of critical healthcare systems and supported 24/7 operations.
Monitored KPIs/SLAs and implemented service improvements to enhance user satisfaction.
Coordinated incident, problem, and change management activities as per ITIL standards.
Worked closely with clinical and admin teams to address service delivery needs.
Managed IT assets, vendor coordination, and documentation (SOPs/knowledge base).
Ensured compliance with healthcare IT policies, cybersecurity, and data privacy guidelines.
Prepared service performance reports and dashboards for management review.

IT Support Specialist, JachOOs Technologies, Dubai, United Arab Emirates Aug 2017 — Oct 2021

Managed and administered O365 and Exchange infrastructures, improving email system reliability by 40%.
Configured secure systems, reducing unauthorized access incidents by 30%.
Troubleshot and resolved cloud service access issues, enhancing user productivity.
Implemented standardized OS images, reducing setup time by 20%.
Created and managed distribution lists and mailboxes, streamlining communication processes.

Junior Systems Analyst, IndiaOptions Softwares Pvt Ltd, Thrissur Jun 2015 — Jun 2016

Installed and administered server infrastructures, improving system uptime by 15%.
Managed user access and applications, enhancing security protocols.
Designed and implemented group policies, optimizing organizational IT operations.
Provided hardware/software support, achieving quick resolution of user issues.
Conducted network troubleshooting, maintaining seamless connectivity for users.

IT Support Analyst, Wysheid, Bengaluru Area, India Dec 2011 — Mar 2013

Resolved user issues promptly, maintaining high satisfaction levels.
Recorded incident resolutions, contributing to knowledge base improvement.
Installed and troubleshot software, ensuring optimal system performance.
Administered LANs, maintaining consistent network availability.
Configured Active Directory Domain Controllers, enhancing network management efficiency.

EDUCATION

Bachelor of Computer Applications (BCA) in Computer Science Jan 2002 — Jan 2005

CHRIST COLLEGE, IRINJALAKKUDA

TECHNICAL SKILLS

Project Management
Service Management
Incident Management
MIS Reporting
Vendor Management
Cloud Services
Vendor Negotiations
IT budget and tracking
IT Operations Management
Strategic Planning & Governance
IT Project Management
Managed Service Partner Coordination
System Upgrades & Rollouts
Cloud Technologies (Azure / AWS)
Windows Server & Active Directory Management
IT Asset Management & Documentation
Service Desk / Ticketing Systems ( ServiceNow, Jira)
ITIL Framework Implementation
Risk Assessment & Disaster Recovery Planning
Communication & Stakeholder Management

ADDITIONAL INFORMATION

Links: LinkedIn
Languages: Malayalam, Hindi, English