Talented at uncovering critical insights by asking the right questions and identifying gaps in requirements. Passionate about fostering collaborative environments where stakeholders feel empowered to contribute, driving clarity and alignment during high-impact engagements.

CANDIDATE SUMMARY

Data-driven problem solver with 8 years of experience in data analytics, project implementation, and solution design. Passionate about leveraging expertise to support collaborative cross-team efforts and achieve organizational goals through clear and effective communication, collaboration, and transparency.

CORE COMPETENCIES

· Excellent Problem-Solving & Strong Analytical Skills

· Comprehensive understanding of SQL Syntax

· Strategic Planning

· Waterfall and Agile project management

· Data Management

· Strategic Partnership Management

· Proficient in MS Excel &Visio

· Detail oriented

·Jira Backlog Management.

CAREER HIGHLIGHTS

· Spearheaded the delivery of a robust electronic ordering solution, achieving a 17% reduction in order fulfillment processing across 6,000+ stores. Implemented software improvements that enhanced the visibility of new online orders for store team members, streamlined the user experience for customers, and resulted in improved efficiency, increased customer satisfaction, and positive user feedback (The Electronic Orders project).

· Designed and implemented employee productivity reporting systems for Patient Financial Service billing teams, enhancing performance tracking and operational efficiency.

PROFESSIONAL EXPERIENCE

Business System Analyst

O'Reilly Auto Parts | Springfield, MO | Remote 2021 - 2024

· Conduct current-state analyses in collaboration with the technical writer to identify process flows, use cases, and gap requirements, assisting stakeholders in determining the business requirements during the planning stage.

· Produce meeting minutes to document discussions, decisions, and action items, ensuring continuous project progression and informing stakeholders about the project status.

· Create comprehensive Business Requirement Documents (BRD) outlining assumptions and expectations for stakeholder approval, resulting in clear project objectives, scope, and requirements.

· Partner with the development team and technical writer to produce Functional Specification Documents detailing project design, capabilities, appearance, and user interactions, ensuring alignment with project scope and gaining stakeholder approval.

· Collaborate with UNIX designers and the development team to enhance the user experience, securing approval from subject matter experts representing the end users of the delivered product.

· Participate in daily stand-up meetings to provide updates to IT management and stakeholders on timelines, activities, project status, and potential risks.

· Created user stories in Jira and managed backlog in an Agile environment.

· Captured business requirements, enhancing communication between the development team and stakeholders and improving features for end users.

· Review, rank, and refine the product backlog to help the development team coordinate feature releases that address customer needs.

CoxHealth | Springfield, MO 2017 - 2021

Sr. Revenue Cycle Analyst | 2020 – 2021

· Effectively collaborated and managed meetings with operation leaders, vendors, and Revenue Cycle Leadership to build new processes, resolve workflow challenges, and execute plans. Achieved significant improvements in the Vendor reconciliation process, targeting a 98% success rate.

· Facilitated recurring SQL training sessions with team members, conducting Q&A sessions, and teaching SQL/Crystal Reports functionality and data mining logic to colleagues.

· Conducted Extract, Transform, Load (ETL) processes and managed Structured Query Language (SQL) imports and exports for vendor implementations, resulting in successful vendor partnership system implementation and reporting.

Revenue Cycle Analyst II | 2017 – 2020

· Led the implementation of vendor system assignments with the Soarian Financials Billing system.

· Conducted SSIS packages (ETL) and stored procedures, implementing best practices to maintain optimal performance for the BKD financial extract audit.

· Served as the lead analyst for Soarian data extracts accounting audit with CPA firm (BKD), assisting with analytics, trend explanations, data analysis, research, and process review with stakeholders.

EDUCATION

Webster University | St Louis, MO

Master of Business Administration (M.B.A.)

Evangel University | Springfield, MO

B.S. Business Administration Management & Marketing

CERTIFICATION

Scrum.org | Professional Scrum Master I