Government Services – Projects Manager 2014 – present / Muscat, Oman

Led more than 10+ projects (and components within a program) with a focus on continuous delivery & enhancement, acting in the following roles:

Projects Portfolio Management (Jun 2023 – current)
- Leading unifying various projects into portfolio management along with curated OKRs and align the organization’s strategy and vision with the IT projects.
Agile Projects Manager (Sep 2020 – Jun. 2023)
- Implemented a mechanism to unify products backlog through different projects and identify product roadmap
- Key member in defining pre-requisites, monitoring and managing the transition from Waterfall/iterative approach to Agile/DevOps o Key member in defining OKRs and driving team’s efficiency using brainstorming and focus group techniques
- Lead member in building governance around project and product delivery, with targeted project review metrics with a focus on implementing scrum and scrumban.
- Frequent review of product/services performances with R&D implementation to enhance service utilization
Lead Agile Business Analyst (Sep. 2018 – Sep. 2020)
- Lead BA into one of the critical national Projects to ensure proper requirements implementation driving the project forward with curated KPIs
- Built and managed Product Backlogs for projects involved in.
- Created BA culture, with a team embedding them into projects through requirement elicitation, and finding business needs
- Streamline the operational process for one of the national projects increasing efficiency of more than 40% within a year.
Project Quality Manager (Oct. 2014 – Sep. 2018)
- Headed Project & Experience Assurance role and structured multi-disciplinary teams
- Successfully conducting over hundreds of test sprints and UAT plans with its acceptance criterion
- Built quality processes and embedded them within multiple projects to enhance quality throughout the delivery cycle
- Involved in Mitigation Plans through Identifying Risks & Gaps in Project Execution o Created exit plan processes for project deliveries along with successful shadow processes for business continuity

DAO Games – Project & QA Manager 2012 – 2014 / Dubai, UAE

Manage Projects under DAO Games Umbrella, creating schedules, tracking, updating, and reporting statuses
Create processes for Quality within teammates, ensuring pro-active measures and risks are planned
Support Community Development via R&D and focus groups
Analyze Business Requirements with various stakeholders
Acted as Product Manager to one of the leading games, increasing sales and convergence into MENA and Turkey for over 30% within months.

Tahadi Games FZ-LLC – Project & QA Manager 2011 – 2012 / Abu Dhabi, UAE

Identified (Scope, Resources, Schedules, and cost) for new projects, then drove projects towards execution
Prepared Burn Up/Down Charts of tasks with Schedules showing Project Status reviewed with Higher Management
Created new policies to improve Quality of the Company's Products, services & Processes by utilizing R&D, focus groups, brainstorming, usually with user groups of more than 30+ members
Implemented policies & tools to enhance, facilitate and regulate bug reporting, fixing, and delivery in the company

Appocrates Medico-Legal Consultancy – Project Manager 2011 – 2014 / Amman, Jordan

Led Feasibility studies, RFP creation, Project Plan with requirements, budget, and time needed to digitize the business
Consulted as BA for requirements elicitation during project execution and web-development with on-off shore teams.

Jordan Kuwait Bank – Senior Programmer 2006 – 2011 / Amman, Jordan

Managed Outsourced Projects and integrate with bank systems.
Major Projects: Full Bank Reporting System, data warehousing for the Bank’s DB, BI & ETL Tools to generate analytics
Part of Rapid Development Team to resolve emergency issues