OBJECTIVE Seeking a position of a Program or Project Manager where my skills would benefit the organization and in turn, my leadership and agile abilities would aid in meeting the organization wide expectations.

I come with 19 years of experience in the IT industry managing multiple programs, from building client relationships to leading techno functional teams that implement solutions.

SUMMARY ?? 19 years of experience in the IT industry including 8 years in Program & Project Management

?? PMP Certified

?? UiPath Certified (Robotic Process Automation)

?? Experience in managing Agile based projects.

?? Experience in project & program management including Scope, Schedule, Cost, Risk and Resource management.

?? Successfully completed numerous IT projects including development, testing, modernization & transformation.

?? Exposure with international clients particularly the US, UK, EMEA and APAC

?? Execution of all phases of a project from Initiating, planning, executing, monitoring & control, and closure.

?? Coordinated and facilitated integrated projects such as Execution and Tracking Activities - Track Deliverables/Milestone, Track Contract responsibilities, Submit Metrics, Create and Track Risks/EWRs, Track Actions, Create track PIC and DHI.

?? Experience in working cross functional teams, Contract management (CCMT), Legal, AP, AR, Vendor & procurement, Business Finance, Strategic Ops & HR teams.

?? Creating project documentation, agreements, contracts (SOW), SDPT and Purchase order (PO).

?? Manage the revenue & forecast, COR, P&L and portfolio profit margin.

?? Identify opportunities for Innovation and automation.

?? Excellent interpersonal and communication skills.

ONSITE EXPERIENCE USA. Project Coordinator & Customer Engagement Lead at HP, JPMC and Fannie Mae offices.

o Aug 2008 ??? July 2012

UAE. Project Transition Engagement at HP office.

o
Dec 2015 ??? Mar 2016

ACCOMPLISHMENTS ?? Mphasis Certificate of Recognition ??? Program data & reports in the FedEx Condor program ??? 2023

?? The Spirit of Wining ??? Summit Award ??? Best customer focus ??? 2017 & 2018

?? Mphasis Certificate of Recognition ??? Best team performance the CPVS project??? 2013

?? Scored an eNPS score of 8.5 in the pulse survey conducted by Great Management Institute, at Mphasis.

CERTIFICATIONS

PMP ??? PMI org

Contract Management for Project Manager ??? Talent Next

UiPath ??? UiPath org

UiPath Orchestrator 2018 Level II ??? UiPath org

Software Test Management ??? Talent Next

Application Operation & Support ??? Talent Next

SOFTWARE ENVIRONMENT

Applications: Power BI Analytics, Office 365, SharePoint, Selenium, SharePoint, UiPath

Programming Languages: Java, Webservices, JUnit, Python, HTML, JavaScript, XML

Databases & Tools: SQL Server, Oracle

Project Utilities: MS Project, Version1, Microsoft Visio, TEAMS, Service Now, JIRA

Operating System: Windows

PROJECT DETAILS

Duration

Organization

Project Accounts

Role

Dec 2023

Till date

Mphasis Ltd

Fiserv, USA

Program Manager +

Fresher???s Coordinator

Oct 2021

Nov 2023

Mphasis Ltd

FedEx, USA

Program Manager

Feb 2019

Sep 2021

Mphasis Ltd

FedEx, USA

Project Manager

Jun 2016

Jan 2019

Mphasis Ltd

QBE Insurance, UK

Project Manager

Dec 2015

May 2016

Mphasis Ltd

HP, UAE

Transition Manager

Aug 2012

Nov 2015

Mphasis Ltd

FedEx, USA

Project Lead

Feb 2012

Jul 2012

Mphasis Ltd

Fannie Mae, USA

Project Lead

Jan 2011

Jan 2012

Mphasis Ltd

J P Morgan Chase, USA

Project Lead

Aug 2008

Dec 2010

Mphasis Ltd

HP, USA

Project Lead

Jul 2006

Jul 2008

Mphasis Ltd

Mphasis, India

Senior Software Engineer

Dec 2004

Jun 2006

Mphasis Ltd

J P Morgan Chase, USA

Software Engineer

Project Name: Fiserv ??? Optis Transformation

Client: Fiserv USA, Duration: Dec 2023 ??? Till Date

Role: Program Manager + Freshers coordinator

Team Size: 150+ & 50+ Freshers

Responsibilities

?? Infrastructure provisioning ??? ODC setup, Laptop access control, dedicated network and additional tech requirements.

?? Resource management - Build strong offshore & onshore team (200+ resources) to ensure smooth delivery of program.

?? Staffing requirements ??? Coordinate with HR teams to identify the right talent based on project requirements.

?? Onboarding & Training ??? Oversee the onboarding process and training needs of the new team members.

?? Client Management ??? Coordination with Fiserv PMO, DM, Finance team for closing the gaps.

?? Project Management ??? Creating project, define the process, scope audit, matrix, resources allocation.

?? Revenue ??? Revenue forecast and P&L

?? Freshers Management ??? Training plan, gathering feedback, convincing technical team, HR, TFG to place in project.

About the Project

Implement foundational ???infrastructure as code??? ecosystem on which all non-mainframe components required by Optis will be hosted and managed. Implement a platform ecosystem based on Vendor???s ???XaaP??? ??? everything as a platform / everything as a protocol reference architecture using Fiserv approved technologies.

Project Name: CONDOR ??? Cloud Migration

Client: FedEx, USA, Duration: Oct 2021 ??? Nov 2023 Date Role: Program Manager (PMO)

Team Size: 450+

Responsibilities

?? Access Management ??? Manage & coordinate provisioning of client application access based on team development roles.

?? Infrastructure provisioning ??? Liaise with customer on Infrastructure setup for team and additional tech requirements.

?? Resource management - Build strong offshore & onshore team (450+ resources) to ensure smooth delivery of program.

?? Staffing requirements ??? Coordinate with HR teams to identify the right talent based on project requirements.

?? Onboarding & Training ??? Oversee the onboarding process and training needs of the new team members.

?? Reporting ??? Planning and preparation of reports on status of different phases of project and migration move events.

?? Client Management ??? Coordination with FedEx VMO team on Resource management, Infrastructure and Access provisioning

?? Revenue ??? Revenue forecast and P&L

About the Project

Project CONDOR was initiated to modernize FedEx applications and infrastructure and to migrate 650+ apps to the Cloud

environment. The aim of this modernization effort is to make FedEx's core technologies more flexible and able to run at a lower cost.

Objective of this project is to close all on-premises data centers and migrate apps to colocation facilities and Adopt automated dynamic environment provisioning and deprovisioning.

Project Name: Freight

Client: FedEx, US. Duration: Feb 2019 ??? Sep 2021

Technology: Java, Webservices, Javascript, JUnit, Jenkins, Selenium, WebLogic, Oracle,

Role: Project Manager

About the Project

Directed a team of 30 resources with varied skillsets and experience in the projects handled under FedEx, at different intervals in the duration mentioned. Business areas under freight services include accounting, finance, fleet maintenance, claims, revenue services, pricing, sales and operations.

Responsibilities

?? Program & Project planning, monitoring and execution

?? Managing & Directing various streams in the project consisting of Development, Testing and DevOps

?? Resource Management - Build strong offshore & onshore team to ensure smooth delivery of projects

?? Customer Relationship management by regular connects with business stakeholder. Continuous feedback & improvements

?? Manage risks by identifying and developing adequate mitigation plans and execution

?? Ensure software quality, data security and compliance processes.

?? Decision making during critical project developments and scenarios

?? Revenue Forecast and P&L management

?? Played the role of a Scrum Master and Managed all Agile related ceremonies

?? Strategize with teams on possible automation and innovation initiatives

?? On-site and offshore project co-ordination

?? Customer Escalation Handling and stakeholder management

?? Review team members skills by identifying weakness and offer coaching & mentoring in areas that requires attention.

?? Preparation of progress reporting dashboards for customer and management

?? Reporting of process related metrics to management

Project Name: QBE EO

Client: QBE Insurance, UK. Duration: Jun 2016??? Jan 2019

Technology: Java, Webservices, Javascript, JUnit, Jenkins, Selenium

Role: Project Manager

About the Project

Managed a team of 20 resources with varied skillsets and experience. Key functionalities are policy creation, policy info, claims info, premium allocation, tax and deduction, Coverage, Wordings, Co-insurance, and Payments.

Responsibilities

?? Project planning, scheduling, and execution

?? Facilitated Scrum related Sprint planning, Daily stand up, Reviews, Retrospectives and release planning.

?? Client Relationship management

?? Manage risks by identifying and developing adequate mitigation plans

?? Ensure SLAs are met and that quality of deliverables is maintained.

?? Efficiently allocate incoming requests to the team, prioritizing actions and monitoring team resource so that customer deadlines are met

?? Strategize with project team on possible automation and innovation initiatives

?? On-site and offshore project co-ordination

?? Build strong offshore team and ensure smooth delivery of Project and Service requests

?? Customer Escalation Handling and stakeholder management

?? Review team members skills by identifying weakness and offer coaching & mentoring in areas that requires attention.

?? Ensure that excellent performance by team members are acknowledged and reasons for success are shared amongst the team to the benefit of all.

?? Customer and vendor relationship management.

Project Name: HP PPM

Client: HP, UAE Duration: Dec 2015 ??? May 2016

Technology: HP PPM

Role: Transition Manager

About the Project

Portfolio Management (PPM) Center standardizes, manages, and captures the execution of project and operational activities, Portfolio Management, Program Management, Project Management, it will help Project Management Organization (PMO) struggles with time, cost, and resource management challenges???particularly at the aggregate level.

Responsibilities

?? Provided strategic consultation to customer on the migration project.

?? Identification of pre-migration activities

?? Managed assumptions, risks, and issues

?? Facilitate requirements elicitation and impact analysis.

Project Name: Contractor Payment Verification System (CPVS)

Client: FedEx, USA Duration: Aug 2012 ??? Nov 2015

Role: Project Lead

About the Project

It is a cross-functional system spanning all international divisions providing calculated payments for Agent services and calculates the payment fee using the commercial agreement fee structure.

Responsibilities

?? Managing, providing guidance & assisting the team.

?? Preparing test strategy, plan, defect re-testing plan and UAT plan.

?? Preparing Weekly status reports, Monthly status reports and Client visit documentation.

?? Preparing estimation and costing for the project.

?? Created and Tracking, Updating and Maintaining testing PPM (Project Portfolio Management).

?? Regular meeting with PMO office, Process Management office and Clients.

?? Regular communication with Development team and Business Analyst team.

?? Assigning and monitoring the task and schedule to the team members.

?? Identifying project risk and issue and alerting to Sr. manager and finding the solutions with team members.

?? Motivating and helping the team members and getting deliverable on time when critical face of the project.

?? Communicating with the onsite team members and clients

?? Involved in review requirements and high level test cases.

?? Preparing Matrices for client and users.

?? Preparing check list and templates and common test cases.

Project Name: Servicing & Investor Reporting

Client: Fannie Mae, USA Duration: Feb 2012 ??? Jul 2012

Technology: HP PPM

Role: Project Lead

About the Project

SIR has two technology applications frequently used by Fannie Mae. HomeSaver Solutions Network (HSSN), which is part of Fannie Mae's Asset Management Network (AMN) for submitting Fannie Mae loss mitigation workout cases via the internet as well as report delinquencies each month via Delinquency Reporting. Servicer Reconciliation Facility (SURF) for loan reporting, shortage/surplus reconciliation, investor accounting report submission, and key investor accounting downloads.

Responsibilities

?? Creating Test plans for RTI/ETL/Reports/Loan Finder project.

?? Understanding the SIR project requirement and attending KT session.

?? Understanding the client process, standards and Policy.

?? Attending customer meeting to find the customer needs.

?? Drafting the Defect management standard for SIR

Project Name: Chase Home Finance

Client: J P Morgan Chase, USA Duration: Jan 2011 ??? Dec 2012

Role: Project Lead

About the Project

CHF(Chase Home Finance) is the one of the products in chase banking systems. It???s a mortgage loan for refinance to the customer???s mortgage and financing to new houses for the customers. This system is used by chase brokers and underwriters.

Responsibilities

?? Managing, providing guidance & assisting the team.

?? Developing test cases and test data.

?? Preparing Traceability Matrices.

?? Preparing check list templates and common test cases.

?? Communicating with the onsite team members.

?? Performing manual and automation testing

?? Tracking testing activities

Project Name: Case Management, Information and Payrolling System ??? CMIPS II

Client: HP, USA Duration: Aug 2008 ??? Dec 2000

Role: Project Lead

About the Project

CMIPS II that supports Personal Care Services Program/In-Home Supportive Services (IHSS) Plus Waiver/IHSS Residual Program (PCSP/IPW/IHSS-R) and Waiver Personal Care Services (WPCS).

Responsibilities

?? Understanding and analyzing the project plan and preparing the System Test Plan.

?? Participating in High level plan reviews.

?? Studying the Software Requirements Specification and developing Test Requirements.

?? Preparing and creating system test deliverables and effort estimations.

?? Performing Data Conversion testing.

Project Name: Javelina

Client: Mphasis, India Duration: Jul 2006 ??? Jul 2008

Role: Senior Software Engineer

About the Project

Javelina specifically developed to manage today's claims adjudication and administration imperatives. This solution is flexible and scalable to meet future healthcare-management challenges. Javelina handles Medical, Dental, Prescription, vision Claim processing through core modules like, MFM, Claims Pricing, Claim Processing, Enrollment, Plan Building, Billing & Admin, COBRA, PNM and Claims Adjudication.

Responsibilities

?? Developing testing strategies and Test Metrics with the guide of organizational best practices.

?? Reviewing requirements for testability and usability.

?? Allocating tasks to team members, attending meetings, updating team leaders on project status, providing individual updates and conducting Round Table discussions.

?? Consulting the development team with regards to system functionality.

?? Tracking testing activities.

?? Using Defect tracking tools like Jira.

Project Name: Home Equity Origination

Client: J P Morgan Chase, USA Duration: Dec 2004 ??? Jun 2006

Role: Software Engineer

About the Project

HEO(Home Equity Origination) is one of the product in chase baking system, it has many functions. Major function is home equity loan and line of credit. The underwriter function flow also included in the HEO project.

Responsibilities

?? Managing, providing guidance & assisting the team.

?? Developing test cases and test data.

?? Preparing Traceability Matrices.

?? Preparing check list templates and common test cases.

?? Communicating with the onsite team members.

?? Performing manual and automation

PERSONAL DETAILS

Name : Swaminathan Jagadeesan

Date of Birth : 30-Jul-1976

Experience : 19 Years

Primary Skills : Program & Project Management, Agile Management, Client & Vendor Management

Secondary Skills : Power BI, Data Analyst, Business Analyst.

Visa details : USA ??? H1-B from Aug-2008 to July-2012 & UAE - From Dec-2015 to Mar-2016

Passport Number : U2674515

Place of issue : Chennai

Education Qualification : MBA ??? International Business & Master of Computer Applications (MCA) & B.Com.

Contact Details : 27/28, 2nd Main Road, Indira Nagar, Adyar, Chennai, Tamil Nadu, India 600020.

Phone & E-mail : +91 7795632001 & +91 8870539156 swamyj2303@gmail.com