Swarnavo Sengupta, PMP / IT Senior Program Manager
/ Email: swarnavosg@gmail.com | Phone: (91) 931974908 | LinkedIn: linkedin.com/in/swarnavosengupta

Professional Summary

Performance-driven IT Senior Program Manager with 15+ years of success in leading global projects, program management, and change implementation. Demonstrated expertise in strategic planning, governance, and emerging technologies such as Cloud Computing, Data Analytics, AI, and Blockchain. Proven ability to build high-performing teams, manage multi-clustered environments, and deliver substantial business value through digital transformations.

Core Competencies

Program Management
Vendor Management & Negotiations
Business Process Re-engineering
Stakeholder Management
Data Analytics & Reporting
Budgeting & Cost Savings
Agile & Scrum Methodologies
Cloud Technologies (Azure, AWS, Oracle Cloud)
Risk Management

Professional Experience

Program Consultant | Infosys Consulting, Acenet – Mumbai, IN

Led delivery of Carlsberg Analytics Platform, managing global Business Intelligence initiatives across 9 markets and delivering project value growth from $3M to $8M.
Developed strategic plans, re-engineered deliverables, and enhanced BI reporting using Microsoft Azure Analysis Services.
Managed a team of 29+ IT professionals, driving efficiency with Agile practices, CI/CD pipelines, and JIRA-based tracking.
// Technologies: Azure Boards, JIRA, Azure Analysis Services, Power BI, SAP BW/HANA

Digital Assist Head | Aditya Birla Finance – Mumbai, IN

Designed and implemented digital customer acquisition strategies, leading 800,000+ customer journeys.
Led integration of AI/ML Chatbots, enhancing digital sales growth by 54%.
// Technologies: AI/ML, CRM, Sales Automation

Partner Program Manager | CISCO Systems, Randstad – Mumbai, IN

Executed “Preferred Partner Model,” saving $2.5M and improving partner onboarding across 36 vendors.
Streamlined partner engagement processes, improving operational efficiency.

Certifications

Project Management Professional (PMP) – PMI, 2015
Certified Business Analysis Professional (CBAP) – IIBA, 2014
AI Business School – Microsoft, 2019
AgileNCR Scrum & Swift Kanban – Microsoft, 2021
Earned Value Management – ASQ, 2016

Technical Skills

Project Management Tools: Azure DevOps, Microsoft Projects, JIRA
Cloud Technologies: Azure, AWS, Oracle Cloud
Data Analytics: Power BI, SQL, Python, DAX
Languages: C, C++, Java, Python, .NET, JavaScript
Databases: Oracle, MySQL, NoSQL (MongoDB)

Education

Master’s in Business Administration (MBA)
//Inmantec Business School | 2008

Bachelor of Technology (B.Tech) in Information Technology
//Sikkim Manipal University | 2002

Volunteering & Engagements

Panel Speaker, Data Science Congress 2020, Mumbai – Digital Customer Acquisition
Guest Lecturer, Project Planning & Execution – Outschool, San Francisco