Temaka Williams, MPH, MBA
Chicago, IL • temakawilliams@gmail.com • www.linkedin.com/in/temaka

Results-driven Technical Program Manager with over 20 years of experience in healthcare IT, quality improvement, and Agile project management. Adept at collaborating with cross-functional teams, managing end-to-end project lifecycles, and driving process improvements to deliver customer-focused solutions. Proven expertise as a Product Owner and Senior Health IT Advisor in orchestrating complex initiatives, optimizing workflows, and ensuring on-time delivery of high-impact programs.

CORE COMPETENCIES

End-to-End Project Management
Agile Methodologies
Cross-Functional Team Leadership
Process Improvement & Roadblock Removal
Product Ownership
Stakeholder Communication & Reporting
Data Analysis & Problem Solving
Vendor & IT Systems Management

PROFESSIONAL EXPERIENCE

Telligen – West Demones, IA(Remote/Home Based)
Senior Health Information Technology Advisor / Product Owner
April 2015 – December 2024

Managed End-to-End Projects: Developed and managed comprehensive project plans for multiple healthcare IT initiatives, ensuring on-time delivery and alignment with strategic objectives.
Agile Leadership: Acted as Product Owner for a web-based portal that enhanced healthcare provider engagement, clinical data collection, and resource distribution—resulting in the enrollment of over 9,000 partners. Participated in daily stand-ups, sprint planning, and backlog refinement across cross-functional Agile teams.
Process Improvement: Executed comprehensive testing plans and tracked issues, prioritizing resolutions to achieve testing goals and drive continuous improvement.
Stakeholder Coordination: Communicated project status and key performance indicators to internal teams, executive leadership, and external stakeholders. Coordinated with multiple Agile teams across various time zones to ensure project dependencies were managed and roadblocks removed.
Analytical Problem Solving: Analyzed system performance and user feedback to inform iterative improvements in product features and operational processes.

Health Information Technology Advisor
April 2015 – November 2019 | Oak Brook, IL

Implemented 5-year strategic plan assisting clinicians in aligning processes to ensure compliance with federal healthcare initiatives.
Collaborated with primary care practices to implement IT strategies, resulting in enhanced quality reporting and improved patient outcomes.
Supported the development of training materials and job aids that streamlined clinical workflows and bolstered user adoption.

Health Informatics Specialist
RML Specialty Hospital – Greater Chicago Area
June 2010 – March 2015

Led quality improvement initiatives and managed end-user support for EHR systems, facilitating smoother adoption for over 400 clinicians.
Developed performance and regulatory reports, using data analytics to drive system enhancements and operational efficiencies.
Served as IT liaison for decision support initiatives, ensuring accurate data collection and timely resolution of technical issues.

Policy Analyst
American Medical Association – Chicago, IL
June 2008 – April 2010

Collaborated with healthcare stakeholders to develop data collection tools and measure specifications for quality performance and payment programs.
Conducted comprehensive analysis and communicated findings to internal and external committees, influencing strategic policy decisions.

EDUCATION

Master of Business Administration (MBA) – Healthcare Administration
Saint Xavier University, Chicago, IL

Master of Science in Public Health (MPH) – Health Care Administration
Saint Xavier University, Chicago, IL

Bachelor of Science in Healthcare Management
Southern Illinois University, Carbondale, IL

CERTIFICATIONS

LinkedIN Learning Certificates related to Program Management and Product Management
OneTeam (Telligen Project Management Certification)
TeamSTEPPS 2.0 Master Trainer
Certificate of Training Project Enumerator

TECHNICAL SKILLS

Agile & Scrum (Backlog Management, Sprint Planning, Daily Stand-ups)
Project Management Tools (JIRA, Confluence)
Data Analysis & Reporting (Excel, Data Visualization)
Microsoft Office Suite (Word, Excel, PowerPoint)