Thulani Alex Ngwenya

?? Boksburg, Eastrand, Johannesburg, Gauteng, 1459, South Africa
?? +27 84 475 0406
?? tngwenya22@gmail.com
?? LinkedIn | Credly Badges

Professional Summary

Highly skilled IT professional with over 15 years of progressive experience in IT support, infrastructure, network operations, server administration, cybersecurity, and ITIL-based service management. Proven ability to manage and maintain robust IT systems and lead end-to-end problem and incident management functions. Certified in Microsoft Active Directory, Red Hat Linux, and Cisco Networking, with industry exposure in logistics, mining, insurance, gaming, and transportation sectors. Available to relocate and travel. Notice period: 30 days.

Key Skills & Competencies

IT Infrastructure Management
Server & Network Administration
Cybersecurity & Threat Response
ITIL: Incident, Change & Problem Management
Coaching & Leadership
Project & Facilities Management
Performance Monitoring & Optimization
Stakeholder & Vendor Management
Disaster Recovery & Business Continuity
Communication & Team Coordination

Professional Experience

IT Engineer – Infrastructure Department

Value Logistics | Nov 2006 – Present
Location: Johannesburg, South Africa
Responsibilities:

Monitor, maintain, and upgrade servers (capacity planning, patching, performance)
Plan and manage installation and implementation of servers and desktop systems
Manage Active Directory and user access rights
Implement cybersecurity protocols and containment strategies
Maintain infrastructure facilities: UPS, generators, cooling systems, printers, and conferencing tools
Control and monitor network performance, configurations, and security
Enforce IT policies, handle helpdesk operations, and oversee documentation
Vendor coordination, procurement, and asset management
Lead Disaster Recovery and Business Continuity initiatives

Cybersecurity Responsibilities:

Antivirus and firewall updates
Incident response to compromised workstations
User awareness and threat prevention strategies

IT Technician

Budget Technologies (Dakomyo Enterprise) | Oct 1998 – Nov 2006
Location: Johannesburg, South Africa
Reason for Leaving: Career growth
Responsibilities:

Microsoft Server OS administration (2000, 2003), Active Directory & Exchange
Network cable installation, printer and laptop repair
Backup administration, patch management, virus protection
Setup and configuration of gaming and office systems

Education & Certifications

Diploma in Information Technology (Incomplete) – University of Johannesburg (2011 – 2013)
Diploma in Human Resource Management – Business Management Training College of SA (2003 – 2005)
Red Hat Linux Administrator – Obsidium College (2008)
Microsoft Active Directory – Bytes Technologies (2007)
Cisco CCNT (INCD 1) – Torque-IT (2013)
Computer Systems Security – MIT
Cisco & ISC2 Cybersecurity Courses – Credly Badges
AWS Technical Essentials – 2020
ITIL (Webinar Certificate) – CFECERT
PC Introduction Certificate – Damelin (1998)

Soft Skills & Attributes

Excellent communication & facilitation
Analytical and solution-oriented
Client-focused & service driven
Strong leadership & team management
Adaptable, proactive, and quality-oriented

Personal Interests

Running, Soccer, Reading, Travelling, Cycling

References

Mr. Rudi Pretorius – Infrastructure Team Leader, Value Logistics
?? rudip@value.co.za | ?? 011 565 4202 ext. 7202

Ms. Jenny Wood – Financial Director, Budget Technologies (BT Games)
?? jenny.wood@btoline.co.za | ?? 011 462 7441

Mrs. Launa Bagnall – Director, Budget Technologies (BT Games)
?? launa.bagnall@btonline.co.za | ?? 011 462 7441