?? Professional Summary

AI PMO Lead and AI Program Manager with 20+ years of experience leading enterprise-scale AI, Generative AI, ML, cloud, and digital transformation programs across healthcare, supply chain, logistics, and e-commerce domains. Proven track record of establishing Enterprise PMO and AI governance frameworks, managing enterprise AI transformation portfolios exceeding ?10Cr, and leading cross-functional teams of 40+ members. Expertise in Enterprise AI transformation, Enterprise AI implementation, AI lifecycle governance, MLOps oversight, and Agile/SAFe delivery across Azure and AWS cloud platforms. Successfully delivered scalable, compliant AI solutions resulting in up to 40% operational efficiency improvements and measurable business value. PMP-trained leader skilled in AI strategy execution, risk and compliance governance, executive stakeholder management, and aligning enterprise AI initiatives with strategic business outcomes.

??Core Skills:

AI & Transformation:
AI Program Management, AI PMO Governance, AI Strategy, Digital Transformation, MLOps Governance, AI Lifecycle Management, LLM Integration
PMO & Delivery Leadership:
Portfolio Management, Program Management, Agile, Scrum, SAFe, Delivery Governance, Risk Management, Change Management
Cloud & Technology:
Microsoft Azure, Azure OpenAI Service, Azure Machine Learning, AWS SageMaker, Microservices Architecture, API Integration
Business & Leadership:
Stakeholder Management, Executive Communication, Budget Management, Vendor Management, Compliance (HIPAA, GDPR)
Tools:
Jira, Azure DevOps, MS Project, Power BI, Zoho, Antigravity

?? AI PLATFORMS & TOOLS:

Azure OpenAI Service, Azure Machine Learning, AWS SageMaker
ChatGPT, Microsoft Copilot, Claude, Google Gemini, n8n,
MLflow, Kubeflow, Model Monitoring & Drift Detection
Pinecone, Azure AI Search, Retrieval-Augmented Generation (RAG)
REST APIs, Microservices-based AI Integration

?? Key Achievements

Established enterprise PMO governance framework improving delivery efficiency by 20%
Managed AI and enterprise transformation portfolio exceeding ?10Cr
Led cross-functional teams of 40+ resources across multiple programs
Delivered AI-enabled supply chain solutions improving operational efficiency by 40%
Reduced operational costs by 15% through vendor and procurement optimization
Implemented cloud-based enterprise systems improving scalability and performance by 20%
Successfully delivered AI-driven healthcare systems improving diagnostic accuracy by 25%

?? Professional Experience

PMO Lead | Ecubix, Ahmedabad, Gujarat, India Oct 2024 – Present

Established enterprise AI governance model covering AI lifecycle, compliance, risk management, and scalability
Lead Enterprise PMO managing AI and digital transformation portfolio exceeding ?10Cr
Implement AI governance frameworks ensuring scalable and compliant AI delivery
Drive enterprise AI transformation programs across supply chain and logistics platforms

Key Responsibilities & Achievements:

End-to-End Project Governance: Lead the governance of multiple complex projects worth over ?10 Cr, ensuring alignment with strategic business objectives and client needs. Manage the full project lifecycle from initiation to closure, with a focus on delivering innovative, customer-centric solutions.
Leadership of Project Managers: Manage and mentor a team of 5 Project Managers, providing direction, support, and oversight across various projects. Foster a collaborative environment and ensure consistent delivery of high-quality solutions by managing risks, timelines, and client expectations.
Client & Stakeholder Engagement: Serve as the primary point of contact for major clients like ONGC, Tata Power, NHPC, and BASF, ensuring transparent communication, managing stakeholder expectations, and providing regular updates on project milestones and risks.
Agile Transformation & Delivery: Spearheaded the adoption and execution of Agile methodologies (Scrum, Kanban), resulting in a 20% increase in delivery efficiency and a 15% improvement in stakeholder satisfaction through iterative and transparent project cycles.
Complex Project Management: Successfully led the execution of large-scale initiatives such as Track and Trace Systems and Dynamic Form Builders (E-Checklist), resulting in 25% improvement in material handling efficiency and a 30% reduction in operational errors.
Financial Oversight: Ensure optimal resource allocation and cost optimization by managing project budgets, reducing costs by 15% while maintaining high service quality. Forecast and manage P&L for ongoing projects, ensuring profitability and operational efficiency.
Procurement & Vendor Management: Lead procurement strategies, optimizing vendor selection, negotiating contracts, and managing supplier relationships to ensure the timely delivery of quality solutions at reduced costs.
Continuous Improvement: Foster a culture of continuous improvement by introducing new methodologies, best practices, and tools, including DevOps pipelines, Azure Boards, and Jira, to ensure end-to-end SDLC visibility and traceability.
Risk & Change Management: Actively manage risks and handle escalations, ensuring issues are resolved quickly and effectively to minimize impact on project timelines. Lead change management initiatives and maintain compliance with HIPAA and GDPR regulations.

Key Projects Led:

Track and Trace System: Managed a multi-phased project to design and implement a Track and Trace system for a major logistics client, improving tracking accuracy by 40% and reducing operational downtime by 20%.
Dynamic Form Builder (E-Checklist): Led the development and deployment of an E-Checklist (Dynamic Form Builder) tool for clients in the supply chain sector, resulting in 30% reduction in operational errors and a 25% improvement in material handling efficiency.
Supply Chain Optimization Project: Managed a project that integrated AI-driven analytics into the supply chain process, enhancing inventory management and reducing supply chain inefficiencies by 15%.
Procurement Optimization System: Led a system development project aimed at optimizing procurement processes, reducing costs by 15% through improved vendor selection and contract management strategies.
Cloud-Based Warehouse Management System (WMS): Oversaw the successful delivery of a cloud-based WMS, resulting in improved system scalability and an increase in operational efficiency by 20%

Project Manager |Advantmed India LLP, Ahmedabad, Gujarat, India June 2020 – Aug-2024

Led complex projects in the healthcare tech sector, ensuring project delivery aligned with customer needs, HIPAA compliance, and business goals. Focused on system performance, process improvement, and stakeholder engagement.

Key Responsibilities & Achievements:

High-Impact Projects: Directed the successful delivery of TMS (Ticket Management System), ERP, Abstraction, HCC Coding, and PHA projects, resulting in a 30% reduction in bug-related support tickets and 25% increase in user satisfaction.
Agile & Scrum Implementation: Reduced project delivery time by 20% through the adoption of Agile Scrum and increased stakeholder satisfaction by 15%.
Client Relationship Management: Engaged with clients, including Tata Power, to manage expectations, deliver on agreed timelines, and identify opportunities for additional business engagements.
Compliance & Quality Assurance: Maintained strict adherence to HIPAA standards and optimized systems for performance, enhancing coder efficiency by 30% and system scalability from 200 to 800 users.
AI Integration: Led the integration of AI diagnostic tools, improving diagnostic accuracy by 25% and increasing patient throughput by 40%.
Training & Development: Established team engagement initiatives, conducted performance appraisals, and implemented career development programs.

Project Manager | Varologic Pvt Ltd, Ahmedabad, Gujarat, India Mar 2016 – May 2020

Led diverse projects across the e-commerce and logistics domains, managing cross-functional teams to deliver innovative solutions and ensure client satisfaction.

Key Responsibilities & Achievements:

Project Execution: Successfully delivered Warehouse Management Systems, E-Commerce Platforms, Mobile Applications, and ERP Systems.
Process Optimization: Improved order fulfilment by 35% and operational efficiency by 30% through process optimization.
Client & Stakeholder Engagement: Worked closely with clients to define project scope, deliverables, and timelines, achieving high levels of customer satisfaction.
Technical Oversight: Directed the development of e-commerce platforms, resulting in a 20% increase in site traffic and reducing maintenance activities.
Team Leadership: Led cross-functional teams across multiple departments, increasing collaboration and reducing project turnaround time by 25%.
Performance Improvements: Enhanced system performance, increasing traffic by 20% and boosting revenue by 5% through UI/UX enhancements.

Project Manager | Magnaquest Pvt Ltd, Hyderabad, Telangana, India Dec 2015 – Feb 2016

• Managed subscription management platform implementations

• Coordinated client requirements, release schedules, and quality assurance processes

• Ensured timely delivery aligned with contractual SLAs

Project Manager | Roars Pvt Ltd, Ahmedabad, Gujarat | Sept 2014 – Aug 2015

• Provided project consultancy services across web and enterprise applications

• Managed delivery lifecycle including scope, schedule, and resource planning

• Improved delivery predictability through structured tracking mechanisms

Sr. Project Manager | Elsner Technology Pvt Ltd, Ahmedabad, Gujarat, May 2013 – Sept 2014

• Led Magento-based enterprise e-commerce implementations

• Directed cross-functional development and QA teams

• Improved project delivery timelines and customer satisfaction metrics

Project Coordinator | Krish Technolab Pvt Ltd, Ahmedabad, Gujarat, India | June 2012 – Apr 2013

• Coordinated e-commerce project deliveries and facilitated communication between technical teams and clients

• Assisted in sprint planning, documentation, and release tracking

Project Leader | Silver Touch Technologies Ltd - CMMI-5, Ahmedabad, Gujarat, India | June 2010 – May 2012

• Led Magento-based e-commerce projects and mentored development teams

• Ensured adherence to CMMI-5 quality processes and documentation standards

?? Development Experience:

Earlier Career: Software Developer & Technical Lead roles (2005–2010)

Organizations: Silver Touch Technologies, Cybercom Creation, Jeenec Technology, Perception System

?? Technology Expertise

Cloud Platforms: Microsoft Azure, AWS
Backend: .NET Core, ASP.NET, PHP, Microservices
Frontend: React.js, Angular, HTML5
Databases: SQL Server, MySQL, MongoDB
DevOps: Azure DevOps, Jenkins, CI/CD Pipelines
Analytics: Power BI, Tableau

?? Certifications

PMP® (Project Management Professional) – 35 PDU Training Completed
Practical Application of Gen AI for Project Managers (https://www.credly.com/badges/2fa9664e-45ff-4913-969c-b7d2af8d8fca)
J2EE Certified Developer
Pursuing AI/ML & Cloud Strategy Programs (Coursera/edX/LinkedIn Learning)

?? Education

M.Sc. (CA & IT), Gujarat University – 2004 - 2006 – First Class (60%)
B.Sc. (CA & IT), Gujarat University – 2002- 2004 - Second Class (50.24%)
12th Class, GSB Board – 2001 - 67%
10th Class, GSB Board – 1999 - 65%

?? Languages

English (Fluent)
Hindi (Fluent)
Gujarati (Native)

?? References

References available upon request