Summary: Proven leader with more than 20 years experience in information technology and business project management within the public and private sector, including health care, retail, banking, state and county government agencies. Exemplary record in leading local and global projects of varying scopes and budgets, providing organizational governance and developing policies, procedures and standards.

Experience

Optum Senior Consultant November 2021 - Present

Supporting organizational and enterprise Project Management consulting initiatives, assisting in managing, organizing and tracking the development of all clinical algorithms and other educational materials.

Conducting payment policy research of industry and market standards to identify policy need and prioritization. Leading the design and implementation of new Medicare Advantage Part D (MAPD) Policies and Procedures for MAPD Business Operations. Set adherence expectations compliance and developed the process for documenting and tracking future policies.

Wells Fargo, Business Governance and Execution Consultant May 2021 - November 2021

Consulted and provided guidance on the development, implementation and monitoring of significant matters regarding strategic approaches, effectiveness of support function, business performance improvement opportunities and helping to manage risks for applicable business functions. Responsible for support functions, operations/production oversight for multiple business groups within Line of Business. Support functions include policy/procedure administration and adherence, information security, business continuity planning, legal and regulatory adherence, process improvement, quality management and third party management.

Wells Fargo, Enterprise Business Project Manager April 2018 - May 2021

Supported a broad range of initiatives throughout Wells Fargo enterprise. Led project teams and managed all activities in the project life-cycle across multiple departments within a line of business segment and medium risk, scope and complexity. Consulted with business partners and executives to clarify and define project requirements and business cases, including development of the statement of work.

Wells Fargo, Technical Project Coordinator July 2017 - March 2018

On assignment with Signature Consultants; responsible for coordinating and influencing activities and resources in support of one or more highly-visible, large-scale high risk technical projects. Responsible for support functions, operations/production oversight for multiple business groups for the organization. Support functions include policy/procedure administration and adherence, information security, business continuity planning, process improvement, quality management and third party management.

Republic Services, Technical Project Manager Consultant December 2016 - May 2017

On assignment with Signature Consultants; responsible for planning, executing and finalizing solutions related to new and existing products, modules and services. Set milestones for each project, coordinated efforts between operations and technology teams.

Key Accomplishment: Participated in developing and delivery of a portal for customers to order boxes specific to chemical, electronic and other bio-hazard waste materials to send these particular recyclables through controlled parcel post and UPS delivery channels.

Health Choice, Project Manager September 2015 - November 2016

Led complex corporate projects which covered multiple business areas of the corporation as well as multiple systems. Led the effort for HCE Transfer Center servicing plan area market of hospitals as well as the alignment phase of the HCIC Acute Care Transition from legacy systems to TriZetto's QNXT systems. Coordinated efforts with external vendors to manage internal project resources and activities.

Washington State Department of Social and Health Services (DSHS), Project Manager December 2014 - July 2015

Set the IT/Project Management direction for the administration, developed and implemented project plans for high-visibility, BHSIA-wide, large-scale projects, directed complex, multi-division/multi-agency system hardware/software projects. Managed project team members of business and technical leads and analysts with direct line authority to balance project and operation’s needs.

Hennepin County, Sr. IT Project Manager June 2014 - November 2014

Defined project scope and objectives; prepared required project documents to engage team members, stakeholders and external partners. Managed project team members without direct line authority by working with business leads, balancing project and operation’s needs.

Key Accomplishment: Using Agile/SCRUM methodologies, successfully managed to completion the organization’s migration from IBM Lotus Quickr team collaboration software to Microsoft SharePoint 2013 team collaboration software for use by all of Hennepin County, Minnesota Government workers.

North Memorial Health Care, IT Project Manager May 2013 - May 2014

Worked with internal and external partners to establish technical scope and design. Worked with IT Management to establish work priorities, plans, directions, project budgets and reviewed RFP/RFIs for software products.

Key Accomplishment: Successfully managed to completion the upgrade of Microsoft Office and email system conversion from Group-wise email system to Microsoft Outlook Exchange email system for the entire organization as well as North Memorial affiliates.

Walmart Stores Inc., IT Sr. Project Specialist/Project Manager December 2010 - May 2013

Managed team of 15 to 25 IT developers, business analysts, and vendor partners on a 5+ million-dollar project to convert corporate encryption and processing systems from 16Bit processing to 32Bit encryption processing staging for further improvement of the payment encryption system. Led project planning activities adhering to Information Systems Development Life Cycle (ISDLC) for project management and developed the scope and objectives of projects and programs.

Walmart Stores Inc., Business Analyst/Project Lead April 2009 - November 2010

Translated high-level customer documented needs into detailed business requirements, functional specifications and managed requests for changes to specifications. Developed user stories, use cases, test cases and facilitated requirements gathering sessions.

Key Accomplishments: Actively participated in the analysis, assessment, and scope defining and requirements development to convert the entire Wal-mart Stores Inc. payment processing encryption system.

Walmart Stores Inc., Software Developer/Programmer Analyst November 2006 - March 2009

Reviewed system specifications for changes, participated in technical walk through for all project phases, implementations as well as created and reviewed project plans. Coded, tested and debugged programs of moderate complexity and consistently demonstrated the ability to work independently on complex subroutines using C++, JAVA Visual Basic and a variety of other tools. Actively participated in customer and vendor communications.

Key Accomplishments: Completed the coding, review and testing processes necessary to integrate upgrades for electronic payments for all Wal-mart Stores Inc. owned credit/debit card processing systems and point of sale stations

Total System Services, Inc Software Developer July 2005 - November 2006

Demonstrated quick problem resolution ability, effectively developed and supported applications for domestic and international customers. Used interpersonal and communication skills to complete high quality proposals and technical documentation. Developed and demonstrated full knowledge of multiple programming languages on multiple platforms to include JAVA, C#, C++ and Visual Basic.

Key Accomplishments: Participated in requirements gathering process to integrate multiple client credit card platforms/products Certified Transmissions

Parts and Inventory Systems Technician August 2004 - July 2005

Performed research and trending functions of inventory received, used and replaced throughout the company to accurately define methods to account for each on-hand and in transit item. Developed the means to effectively and systematically track and catalog inventory on a weekly basis using Visual Studio Suite. Worked with multiple internal and external customers ensuring appropriate and concise acceptance orders, as well as delivery process.

Key Accomplishments: Successfully developed, automated and integrated parts receiving and tracking system for the company.

Mutual of Omaha Programmer/Systems Analyst April 2001 - July 2003

Researched, compiled, and evaluated information used in development, enhancement, or maintenance of system and support processes to satisfy business needs. Converted program or system specifications into structured program logic independent of a particular language, while meeting customer requirements and developing maintainable, well documented code.

Key Accomplishments: Successfully completed the coding, review and testing processes necessary to convert and integrate a paperless claims processing system for the company and all outlying affiliate offices, which encompasses offices throughout the country.

Fiserv (formerly First Data Resources) Programmer Analyst/Data Modeler April 1996 - March 2001

Responsible for application development and maintenance of various business supported products. Analyzed, designed, coded, tested, and implemented enhancements to complex systems. Performed development functions using COBOL, File-aid, Sync Sort and IMS DB2. Developed and administered user and technical training documentation.

Key Accomplishments: Developed and administered training program for newly hired programmers, programmer analysts and systems administrators for First Data ConversionsServices area.

Education

American InterContinental University Master in Business Administration, Specialization in Project Management · 2011 - 2012
PMTI - Project Management Training Institute Bootcamp Project Management · (2018 - 2018)
American InterContinental University Bachelor of Business Administration (B.B.A.), Project Management · (2009 - 2010)
American InterContinental University AABA, Project Management · (2008 - 2009)