Xander Australia linkedin.com/in/xandergr

Professional Profile

Technology and business analysis professional with a Master of Information Systems (Business Analysis) and a Bachelor of Engineering (Telecommunications), offering a strong blend of ICT operations, data analytics, process automation, and stakeholder engagement experience. Background spanning ITSM/ITIL service management, enterprise collaboration environments, and AI-driven tooling. Passionate about using technology to solve real problems and support people, with a keen interest in contributing to the project management community through strategic ICT leadership and innovation.

Education

Master of Information Systems

Bachelor of Engineering

Certifications & Training

Microsoft Azure AI Fundamentals (AI-900)
Microsoft Power Platform Fundamentals (PL-900)
Power BI Introductory Course
Dashboard in a Day – Microsoft Power BI

Key Skills

Technical

Microsoft Power Platform (Power BI, Power Automate), SharePoint & Microsoft 365, ServiceNow (ITSM/ITIL), RPA Automation, Azure AI, PowerShell scripting

Analytical

Data analysis & reporting, Business process automation, Power Query & Excel automation, SQL & data transformation, Business intelligence

Interpersonal

Stakeholder engagement, Vendor & provider management, Cross-functional team coordination, Communication (English / Spanish), ICT strategy & advisory

Professional Experience

Technology & Business Analysis Professional QLD | 2020 – Present

Design and maintain data dashboards and automated reporting solutions to support data-driven decision-making.
Lead automation initiatives to streamline business processes across organisations using RPA and low-code platforms.
Manage enterprise collaboration environments including SharePoint and Microsoft 365 to support team efficiency.
Engage with stakeholders across multiple portfolios to identify ICT needs and recommend appropriate technology solutions.
Coordinate with vendors and service providers to manage continuity, upgrades, and issue resolution.
Support the adoption of AI tools and automation platforms to drive continuous process improvement.

ICT Support Analyst QLD | Prior to 2020

Managed incidents, changes, and service requests within complex enterprise IT environments under ITSM/ITIL frameworks.
Provided ICT support across web, email, and enterprise applications, ensuring minimal downtime and strong user experience.
Identified and implemented process improvements that delivered measurable efficiency gains.
Maintained strong working relationships with internal teams and external providers to ensure ICT services met organisational needs.

Telecommunications & ICT Australia | Early Career

Contributed to ICT service delivery in a large enterprise environment.
Gained foundational experience in network infrastructure, service management, and technical customer support.

Volunteer & Community Engagement

Host and producer of The Show with Xander, a podcast covering technology, professional development, and community topics.
Contributor to the Robot Framework open-source community newsletter, supporting automation practitioners globally.
Available remotely on evenings and weekdays for volunteer commitments.