Keeta Floyd, MBA (Project Management)

Google Certified Project Manager

(346) 228-8802 | keetafloyd@gmail.com

Program Director | Sr. Project Manager

Strategic Planning / Client Relations / Efficiency Optimization

Process Improvement / Complex Clinical Systems / Budget Administration

I am a seasoned professional with a strong background in healthcare, higher education, and oil and gas. As a Senior Program Manager, I have successfully led projects from start to finish, managing resources effectively to consistently meet and exceed objectives within budget and timeline. I am well-versed in various federal and state regulations (HIPAA, OSHA, JCAHO, Medicaid, Medicare, among others) and skilled in project management applications, enabling me to work independently or collaboratively.

With 20 years in leadership, I excel in driving operational efficiency and financial growth, turning underperforming units into profitable ventures. I also have over a decade of experience in building strategic partnerships, program design, and funding initiatives. My expertise in data analysis, operations, human resources, and executive management reflects my proactive, results-driven approach.

Proficient in a wide array of project management applications and technical tools, including Microsoft Project, Project Libre, Hyperion, QuickBooks, SharePoint, Power BI, and EPIC. Skilled in Microsoft Office Suite (Excel, Word, Access, with advanced capabilities in V-Lookup, Pivot Tables, Dashboards, and Scorecards) as well as PeopleSoft, Visio, Publisher, PowerPoint, and Canva. Additionally, experienced with tools like OnBase, Data Arc, D2L, Red Dot, Report Xpress, Press Ganey, Adobe Acrobat Pro DC, and certified in Scrum Master and Google Project Management, with expertise in Six Sigma Lean, ICD9001, and more.

Core Competencies Includes:

Strategic Leadership and Vision

· Community and Stakeholder Engagement

Human Resource Recruitment/Management

· Business Development and Fundraising

Program and Project Management

· Senior Leadership and Team Development

Policy Development and Compliance

· Communication and Interpersonal Skills

Research and Analytics

· Adaptability and Innovation

· Accreditations Standard Guidelines (Local/Federal and State Regulatory Agencies)

CERTIFICATES

10/2023 – 11/2/2024

Google Project Management Certificate

08/2018 - 08/2020

Lone Star College – Paralegal Studies Advanced Technology Certificate

2007 Human Resource Management

EDUCATION

01/2018 – 05/2024

Master of Business and Healthcare Administration, Purdue University

Minor: Project Management

2010

Bachelor of Science, Business Administration

Minor: Marketing and Human Resources

LICENSURES

07/07/2024 - 07/07/2028

State of Texas Notary Public Commission

ID: 12639358-0 National Remote Signing and Mobile Agent

ORGANIZATIONS

Member Since 2005

Society of Human Resource Management (SHRM)

Member Since 2012

Project Management Institute (PMI)

Member Since 2009

International Association of Business Communication (IABC)

Member Since 2022

National Notary Association (NAA)

PUBLICATIONS

Biannual

Shine Magazine, Local Publication

Published August 2016

The Journal, National Publication

Monthly Issue

Texas Children’s Hospital Annual Report, Local Publication

PROFESSIONAL EXPERIENCE

The Philonise and Keeta Floyd Institute for Social Change, PAKFISC, Houston, Texas 11/2020-Present

As Vice President of Operations at PAKFISC, I successfully led strategic initiatives to advocate for the rights and wellbeing of children, young adults, and families across the nation. My most notable accomplishments include designing innovative programs, forging partnerships with key stakeholders, and driving policy reforms aimed at confronting and dismantling systemic racism, addressing police brutality, and championing criminal justice reform.

Founder and Vice President of Operations

1. Board and Executive Collaboration

· Work closely with PAKFISC’s Board of Directors to ensure organizational goals and priorities align with its strategic plan.

· Prepare reports and presentations for board meetings, detailing program outcomes, policy impacts, and research findings.

· Collaborate with board members on strategic initiatives, fundraising events, and community outreach activities

· Lead executive huddles and provide updates on critical issues related to operations, programming, and compliance.

2. Compliance and Risk Management

· Establish and enforce compliance protocols for all programs, projects, and operational processes.

· Conduct regular audits to assess risks and ensure all programs comply with legal and ethical standards.

· Implement corrective actions for any identified compliance issues, reducing liability and safeguarding PAKFISC’s reputation.

· Provide training for staff in regulatory requirements, data security, and ethical conduct.

3. Government Relations:

· Cultivate collaborative relationships with city and state government officials to advance the organization's mission.

· Advocate for impactful interventions that promote long-term sustainability in the areas of social justice and equality.

4. Policy & Research:

· Develop, analyze, and promote policies that align with PAKFISC’s mission on social justice and criminal justice reform, influencing positive changes at local, state, national, and global levels

.· Lead research projects on critical issues such as criminal justice reform, racial equality, and youth development, establishing PAKFISC as a thought leader in these areas.

· Interpret research data to inform policy recommendations, program development, and strategic decisions, ensuring evidence-based practices across initiatives.

· Partners with academic institutions, research centers, and policy think tanks to develop joint research projects that advance social justice and support marginalized communities.

· Author policy briefs, reports, and white papers that outline key findings and recommendations, disseminating knowledge to stakeholders, policymakers, and the public.

Community Engagement:

· Conduct assessments to understand the needs and challenges within targeted communities, using insights to design relevant and impactful programs.

· Establish and maintain relationships with local organizations, schools, and community leaders to foster collaborations that amplify PAKFISC’s reach and influence.

· Represent PAKFISC at community forums, town halls, and local events, actively engaging with the public to increase awareness and support for the organization’s mission.

· Develop initiatives that encourage community members, volunteers, and stakeholders to engage with and support PAKFISC’s programs, fostering a culture of inclusion and participation.

· Implement channels for community feedback on programs and services, using insights to adapt and improve offerings continually.

Global Commitment:

· Build strategic alliances with international organizations and institutions to broaden PAKFISC’s impact and participate in global conversations on social justice.

· Ensure all initiatives and communications are culturally sensitive and inclusive, respecting diversity across regions and communities.

· Collaborate with global policymakers to influence justice reform, equity, and human rights, representing PAKFISC’s mission on international platforms.

· Lead and oversee comparative research studies that analyze the best global practices in social justice, adapting successful strategies for local implementation.

· Develop and manage PAKFISC’s global communication plan, sharing success stories, research findings, and advocacy efforts through digital platforms, media, and public relations.

Organizational Leadership:

· Ensure the organization maintains transparency in all endeavors and adheres to the highest ethical standards.

· Cultivate a culture of continuous learning and accountability within the organization to drive improvement and effectiveness.

· Oversee day-to-day operations, ensuring all departments function efficiently and align with PAKFISC’s mission and goals.

· Develop and implement operational policies and procedures to streamline activities across the organization.

· Monitor and evaluate ongoing projects, addressing operational challenges and adjusting strategies as necessary.

· Manage budgeting and financial allocations, ensuring funds are used effectively to meet organizational objectives.

8. Business Development Officer:

· Analyze current and past financial data and provide strategies to cut costs and increase revenue.

· Identify funding opportunities with foundations, corporations, and governmental agencies to secure resources necessary for PAKFISC’s growth and sustainability.

· Oversee the preparation and submission of grant proposals, ensuring that they align with funder priorities and demonstrate the potential impact of PAKFISC’s programs.

· Cultivate partnerships with corporations interested in social impact, offering sponsorship, CSR opportunities, and other collaborative models that benefit PAKFISC’s mission.

· Develop and implement strategies for diversifying revenue streams, including service contracts, licensing opportunities, and donation campaigns.

· Build and maintain relationships with key donors, ensuring they are informed about the impact of their contributions and are engaged in PAKFISC’s mission.

· Create and implement a business development plan to expand PAKFISC’s reach and influence, identifying new markets, partnership opportunities, and innovative models for impact.

9. Financial Stewardship and Grant Management

· Develop budgets for programs and research projects, ensuring resources are allocated efficiently.

· Oversee financial reporting and compliance with all grants, ensuring adherence to funder requirements.

· Ensure proper documentation for all funding, collaborating with the finance team to support transparent financial management.

· Prepare impact reports for funders, showcasing how their contributions support PAKFISC’s mission.

10. Research Oversight as Lead Principal Investigator

· Define research goals, hypotheses, and methodologies for studies related to criminal justice reform, social impact, and program effectiveness.

· Secure funding for research initiatives by writing and submitting grant proposals to relevant funding bodies.

· Design and oversee the execution of studies, ensuring that data collection, analysis, and reporting adhere to best practices.

· Lead a research team, providing mentorship, guidance, and oversight to ensure research integrity and ethical standards.

· Publish research findings, contribute to white papers, and present at conferences to enhance PAKFISC’s role in advancing knowledge on social justice issues.

University of Houston, UOH, Houston, Texas 02/2018-05/2020

During my tenure at the University of Houston (UOH) from February 2018 to May 2020, I held the role of Director of Student Housing and Residential Life. In this leadership position, I made significant contributions to the institution's mission of providing extensive educational offerings and fostering community partnerships by raising a total of $1.3M. My responsibilities encompassed a wide range of strategic planning, administrative oversight, and student support initiatives, all aimed at enhancing the residential experience for students and contributing to the broader community.

Director of Student Housing and Residential Life, Summer Conferences and Visitor Services

Developed and executed strategic plans that were closely aligned with UOH's mission and goals, ensuring a holistic approach to student housing and residential life.

Monitored housing trends and continuously adjusted strategies to meet the evolving needs of students, thereby enhancing their residential experience.

Collaborated with institutional leaders to advocate for the unique needs and concerns of residential students, ensuring their voices were heard and addressed.

Managed the administration of student housing assignments, billing processes, and room selection procedures, streamlining operations for efficiency.

Oversaw the maintenance of housing facilities, including renovations, safety inspections, and emergency response protocols, ensuring the safety and well-being of residents.

Developed and managed the departmental budget, optimizing resource allocation for maximum effectiveness.

Recruited, trained, and supervised a diverse team of residential life staff, including coordinators, resident advisors, and other personnel, fostering their professional development.

Conducted regular performance evaluations of staff, implementing improvement plans as necessary to maintain high standards of service.

Promoted a comprehensive residential life program that supported academic success, personal growth, and community engagement among residents.

Ensured the availability of a wide range of inclusive programming that catered to the diverse needs of the resident population.

Developed, reviewed, and enforced housing and residential life policies, ensuring compliance with local, state, and federal laws related to housing, discrimination, accessibility, and safety.

Acted as a primary responder to housing-related emergencies, managing crisis situations effectively and ensuring the safety and well-being of residents.

Summer Camp Development Officer Role and Responsibilities

· Identified, researched, and prioritized potential donors, including alumni, corporations, foundations, and other stakeholders.

· Built and maintained strong relationships with current and prospective donors through personal visits, phone calls, and written communication.

· Developed and executed tailored cultivation and stewardship plans for individual donors and donor segments.

· Collaborated with the Advancement team to plan, implement, and manage fundraising campaigns, including capital campaigns, annual giving initiatives, and special projects.

· Assisted in setting fundraising goals and strategies for specific campaigns and initiatives.

· Prepared compelling funding proposals, grant applications, and gift agreements.

· Worked closely with university faculty and administrators to gather information and align donor interests with university needs.

· Coordinated and attended donor engagement events, alumni reunions, and other university-related functions to foster relationships and promote philanthropy.

· Assisted in the planning and execution of fundraising events.

· Maintained accurate and up-to-date donor records in the university's database.

· Generated reports and analytics to track fundraising progress and donor engagement.

· Ensured timely processing of gifts and donations and provide appropriate acknowledgment to donors.

Lone Star College System, LSCS, Houston, Texas 01/2016-02/2018

During my tenure at Lone Star College System (LSCS) in Houston, Texas, from January 2016 to February 2018, I played a key role as a Program Manager in the Health Occupations division (NaSH). LSCS is one of the largest and fastest-growing community colleges in the United States, and my responsibilities were instrumental in ensuring the highest standards of accreditation and compliance for all workforce programs within the institution.

Program Manager II – Health Occupations (NaSH Division)

Collaborated closely with the Dean and Program Directors to achieve and maintain accreditation and compliance for all workforce programs. This included adherence to standards set by organizations such as the Texas Higher Education Coordinating Board (THECB), Texas Board of Nursing (TXBON), Workforce Education Course Manual (WECM), and Guidelines for Instructional Programs in Workforce Education (GIPWE).

Identified and developed new programs, systems, procedures, and equipment specifications aimed at enhancing health occupations and workforce standards. This involved working with accreditation bodies like the Committee on Accreditation of Educational Programs for the Emergency Medical Services Profession (CoAEMSP), Accreditation Commission for Education in Nursing (ACEN), Commission of Accreditation in Physical Therapy Education (CAPTE), American Registry of Radiologic Technologies (AART), and Joint Review Committee on Education in Radiologic Technology (JRCERT).

Acted as a liaison between Lone Star College and all accreditation and certification organizations, including local, state, and federal accreditation managers and program managers.

Ensured that department websites were regularly updated with accurate information related to accreditation and certification, making it accessible to the public.

Developed and maintained faculty, student, and employer surveys, conducting data analysis and presenting outcomes to Advisory Board Committees for continuous improvement.

Provided students with accurate and consistent academic advising information throughout their application process, including scoring and assessments such as HESI, TSI Assessment, and ATI-TEAS testing.

Actively participated as a member of the Diversity Action Team Committee, which focused on promoting awareness and understanding of equal opportunities and nondiscrimination policies, procedures, and resources. This included making recommendations for the strategic plan for equity and inclusion.

As the Chair of Diversity and Inclusion, I played a pivotal role in supporting the campus-wide equity and inclusion climate survey and celebrating efforts and achievements in increasing equity at Lone Star College Montgomery.

Spearheaded recruitment efforts for various Health Occupations programs offered by Lone Star College System, demonstrating a commitment to expanding the reach of educational opportunities.

Organized and conducted informative sessions, ensuring that prospective students, parents, and healthcare professionals gained insight into the benefits and advantages of LSCS programs.
Actively participated in Parent-Teacher Organization (PTO) conferences, establishing a direct connection with parents and educators who play a pivotal role in guiding students' educational choices.
Attended educational fairs hosted within hospital settings, effectively reaching out to individuals interested in healthcare careers and providing them with valuable information.
Distributed tangible informational materials that outlined the diverse array of Health Occupations programs available at LSCS, enabling attendees to make informed decisions.
Highlighted the unique features and strengths of Lone Star College System, emphasizing its role as a leading educational institution in the Health Occupations field.
Raised awareness about the educational pathways and opportunities provided by LSCS, ultimately contributing to an increase in enrollment and program interest.
Demonstrated a commitment to advocating for the importance of healthcare education and its role in shaping successful careers in the healthcare industry.

/ Texas Children’s Hospital, Houston, Texas 03/2012-01/2016

I have a proven track record of excellence in my roles at Texas Children's Hospital, one of the nation's largest children's hospitals. During my tenure from March 2012 to January 2016, I served as a Senior Project Manager for Patient Experience and Family-Centered Care, overseeing various departments and leading impactful initiatives to enhance patient experience. In my role, I managed budgets, analyzed metrics, and collaborated with leadership to drive improvements across three campuses.

Sr. Project Manager, Patient Experience and Family Centered Care

Managed the following departments: Social Work, Child Life, Care Management, Spiritual Care, Language Services, Family-Centered Care, Room Management, and Guest Services.

Managed monthly budget for each service line and ROI per project expectations.

Completed analysis of pre-and post-metrics to determine effectiveness of both leaders and coaching for medical services for three campuses, Main Campus, West Campus, and the Woodlands. Reported outcomes monthly to all nurse leaders including Nursing Council and Chief Nursing Officer.

Managed business construction projects delegated by leadership including, but not limited to, business construction planning and development, operations planning, financial analysis, development of affiliations and contracts, medical staffing, facilities planning and construction.

Analyzed issues and data related to projects and reported findings to leadership for effective decision-making. Presented recommendations.

Managed data analysis reports in Press Ganey by working collaboratively with leaders to effectively communicate patient satisfaction scores and trends to all affiliated staff and specifically services.

Lead the development and execution of strategic initiatives focused on improving patient experience and family-centered care.

Collaborate with clinical and non-clinical departments to integrate family-centered care practices throughout the organization.

Develop, oversee, and enhance programs that involve patients and families in care planning, decision-making, and evaluation processes.

Drive the creation of patient and family advisory councils, ensuring their perspectives influence care processes and organizational policies.

Track, analyze, and report on key performance indicators (KPIs) related to patient experience and family-centered care.

Provide regular updates to senior leadership and stakeholders on the progress of projects and initiatives.

Mentor, guide, and support project team members ensuring timely completion of tasks.

Collaborate with human resources to identify training needs and opportunities for staff development in the areas of patient experience and family-centered care.

Oversee and manage the budget allocated to patient experience and family-centered care projects.

Ensure resources are utilized effectively and efficiently to achieve desired outcomes.

Texas Children’s Hospital, Houston, Texas 02/2010-03/2012

In my previous role from February 2010 to March 2012 at the same institution, I worked as a Project Manager in Marketing, Internal and Corporate Communications, and Digital Marketing. In this capacity, I managed marketing campaigns, digital advertising, and events while also leading internal/corporate communications programs. I worked closely with diverse teams, external vendors, and key stakeholders to ensure the alignment of marketing strategies with the hospital's brand and budget.

Project Manager, Marketing Internal and Corporate Communications & Digital Marketing

Spearheaded marketing campaigns, digital advertisements, events, and programs budgeted at over a million dollars.

Managed projects between Texas Children’s marketing team, physicians, hospital executives and agency partners, identifying, contacting, and managing these external vendors to produce collateral that is aligned with the identified marketing strategies and adheres to Texas Children’s brand, budget, and graphic standards.

Developed and implemented internal/corporate communications program in support of business groups and other departments of operational functions, including a strategic physician recruitment program, patient experience program, community involvement programs.

Created blog posts, articles and other various social media and company’s web and internal content.

Executed e-blasts, digital projects and managed the corporate website, mobile solutions, social media channels, content marketing, digital analytics, and user experience.

Published regular proactive messages via the company’s various social media platforms including Twitter, Facebook, Instagram, and YouTube.

Published monthly/bi-weekly CEO hospital satisfaction video updates and post to media outlets.

Researched developed and implemented strategies to increase social media presence while building brand visibility.

Developed an approach for measuring the effectiveness of our internal/corporate communications dashboard with creative concepts, timelines, and resource allotment, and manage production.

Processed to execute and disseminate high profile, organization-wide internal marketing deliverables on time and within budget.

Promoted the Texas Children’s Simulation Center, Human Resources, Marketing, Cardiology, Sports Medicine, and Trauma Center

Produced the 2009 Texas Children’s-Baylor College of Medicine Annual Report.

Generated, developed, and executed creative content for several specialty departments including user-generated content/videos in collaboration with colleagues at all levels for three hospitals, Main Campus, West Campus, and The Woodlands to develop integrated communications plans, then execute and evaluate effectiveness.

ProStaff – Marketing and Public Relations Specialist (Contractor 2/2008-2/2010)

During my tenure as a Marketing and Public Relations Specialist at ProStaff, Texas Children's in-house staffing service, from February 2008 to February 2010, I played a pivotal role in supporting various internal clients and departments with their marketing and public relations needs. As a contractor, I was responsible for planning and executing marketing campaigns, prioritizing projects, and fostering relationships with media and stakeholders. My role encompassed a wide range of responsibilities, including content creation, event organization, and collaborative work with various departments to fulfill their marketing goals.

Functioned as a service line representative, providing marketing planning and tactical execution to support the initiatives of internal departments. I prioritized marketing projects and allocated resources effectively to ensure successful campaign execution.

Built strong relationships with media outlets and stakeholders by implementing creative public relations strategies to enhance Texas Children's brand visibility and reputation.

Offered guidance and ideas to organize effective marketing events that engaged the target audience and contributed to the organization's overall marketing goals.

Collaborated with various departments to fulfill daily writing and editing needs for a diverse range of print and online materials, including articles, brochures, flyers, direct mail, e-blasts, business letters, web copy, news summaries, press releases, presentations, and blog commentary.

Assisted in the development and copywriting of lead print advertisements for Texas Children's year-long 50th birthday public relations campaign. These advertisements were featured in regional editions of prominent magazines, including Family Fun, Parenting, Child, Parents, and Texas Monthly.

Published monthly/bi-weekly CEO hospital satisfaction video updates and distributed them to media outlets, enhancing communication and transparency with stakeholders.

Planned and managed new and engaging pieces of content for website development and design projects, contributing to a dynamic online presence.

Created internal and external email communications to disseminate important information to stakeholders and engage with the target audience effectively.

Identified, managed, and coordinated production of collateral materials with contracted vendors, including translators, graphic designers, photographers, freelance writers, and printers, ensuring high-quality marketing materials were delivered on time and within budget.

Produced the 2009 Texas Children’s-Baylor College of Medicine Annual Report.

Office of Development Principal Investigator

· Coordinated the project's execution, ensuring it follows the planned methodology, timeline, and budget.

· In grant-funded research, responsible for securing funding, managing budget allocations, and reporting back to the funding agency.

· Ensured the project adhered to ethical standards, regulatory requirements, and institutional policies, especially for projects involving human or animal subjects.

· Managed the work of other researchers, assistants, and students involved, providing guidance and mentorship.

· Endured that data was collected accurately, results are reported honestly, and any findings are published or shared with the scientific community.

· Identified and cultivated relationships with individual donors, foundations, corporations, and other potential supporters.

· Developed and maintained a portfolio of donors, ensuring regular engagement and stewardship to nurture long-term partnerships.

· Collaborated with the fundraising team to plan, execute, and manage fundraising campaigns and initiatives.

· Set ambitious fundraising goals and work strategically to achieve and exceed targets.

· Prepared compelling funding proposals, grant applications, and gift agreements.

· Collaborated with hospital staff to gather information and align donor interests with the hospital's needs.

Ensured timely and accurate processing of gifts and donations.

Coordinated acknowledgment processes to express gratitude to donors and maintain positive relationships.

Assisted in the planning and execution of fundraising events, including galas, donor recognition events, and community engagement activities.

Maintained accurate donor records in the hospital's database.
Generated reports and analytics to track fundraising progress, donor engagement, and funds raised.